Remote 2nd‑Line Customer Services Analyst (Education SaaS)

IRIS Software Group; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full training and support

Career growth opportunities

Flexible working

Supportive team environment

Job summary

A leading software company is seeking a remote Customer Services Analyst to support schools using their iSAMS system. The role involves answering queries, guiding users through solutions, and ensuring smooth operation for users in education. Ideal candidates have experience in helpdesk roles, strong communication skills, and a positive attitude. The position offers full training, career growth opportunities, and a friendly team atmosphere.

Qualifications

• Experience working in a Service Desk or Helpdesk role.
• Confidence using an incident/ticket logging system.
• Ability to manage multiple queries efficiently.

Responsibilities

• Answering customer questions via helpdesk, phone, or email.
• Logging and managing incidents through the system.
• Spotting recurring problems and sharing feedback.

Skills

Service Desk or Helpdesk experience

Excellent communication

Attention to detail

Time management

Positive attitude

Tools

Incident/ticket logging system

Management Information Systems

Job description

A leading software company is seeking a remote Customer Services Analyst to support schools using their iSAMS system. The role involves answering queries, guiding users through solutions, and ensuring smooth operation for users in education. Ideal candidates have experience in helpdesk roles, strong communication skills, and a positive attitude. The position offers full training, career growth opportunities, and a friendly team atmosphere.