Remote Service Desk Analyst - SaaS & EdTech Support

LGBT Jobs; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Holiday purchase scheme

Flexible working

Early finish on Fridays

Health cash plan

Virtual GP

Wellbeing package

Enhanced sickness pay

Pension up to 5%

Life assurance

Family benefits package

Religious bank holiday swap

Long service rewards

Reward & recognition awards

Job summary

LGBT Jobs in the United Kingdom is seeking a Service Desk Analyst for a remote position with travel expenses covered. You will deliver technical support for Skilltech's software platforms and act as a product expert, partnering with Customer Success, Development and QA teams.

The role emphasizes customer service, onboarding, configuration, release validation and continuous improvement, with SLA adherence and clear communication of technical concepts.

Qualifications

• Experience in software application support, service desk or technical customer support.
• Excellent customer service and relationship management skills.
• Strong troubleshooting and analytical skills.
• Ability to explain complex technical concepts in simple language.
• Experience working to Service Level Agreements.
• Excellent organisational skills and attention to detail.
• Ability to work effectively with software development teams.

Responsibilities

• The Service Desk Analyst role is responsible for delivering exceptional technical support while acting as a product expert for Skilltech's software platforms.
• The role combines customer support, onboarding, product knowledge, software configuration, release validation and continuous improvement, working closely with Customer Success, Development, Test and Business Analysis teams to maximise customer satisfaction and influence future product development.

Skills

Software application support

Customer service

Troubleshooting

Communication

Tools

Jira

Confluence

ITIL

Job description

LGBT Jobs in the United Kingdom is seeking a Service Desk Analyst for a remote position with travel expenses covered. You will deliver technical support for Skilltech's software platforms and act as a product expert, partnering with Customer Success, Development and QA teams.

The role emphasizes customer service, onboarding, configuration, release validation and continuous improvement, with SLA adherence and clear communication of technical concepts.