Technical Service Desk Operator

Amour Recruitment; Waterlooville; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Amour Recruitment is seeking a dependable Technical Service Desk Operator for our client, a well-established IT services company based in Waterlooville. The role sits at the heart of the support team, helping users by addressing issues and delivering clear, reliable service.

The position involves first-line IT support, Microsoft 365 administration, and logging tickets through the helpdesk system. You will work Mon-Fri, with some out-of-hours rota, and can work from home on Tue and Thu within

Qualifications

• Experience in a 1st Line Service Desk / Helpdesk role.
• Good knowledge of Microsoft 365 administration and troubleshooting.
• Experience using a ticketing or service management system.

Responsibilities

• Act as the first point of contact for IT support requests.
• Logging, updating, and managing tickets within the helpdesk system.
• Troubleshooting and resolving first-line technical issues.
• Providing clear updates to customers throughout the lifecycle of a ticket.
• Assisting with joiner, mover and leaver processes.
• Supporting user administration and common troubleshooting within Microsoft 365.

Skills

1st Line Support

Strong communication

Calm under pressure

Tools

Ticketing system

Microsoft 365 Admin

Job description

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville.

This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.

Duties include:

• Acting as the first point of contact for IT support requests
• Logging, updating, and managing tickets within the helpdesk system
• Troubleshooting and resolving first-line technical issues
• Providing clear updates to customers throughout the lifecycle of a ticket
• Supporting user administration and common troubleshooting within Microsoft 365
• Assisting with joiner, mover and leaver processes

Personal requirements:

• Previous experience in a 1st Line Service Desk / Helpdesk role
• Good working knowledge of Microsoft 365 administration and troubleshooting
• Experience using a ticketing or service management system
• Strong communication skills with the ability to explain issues clearly to users
• Calm and professional approach when handling support requests

Hours: Monday to Friday (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.

Salary: £28,000