Relief Support Worker

Housing Diversity Network; Lowestoft; Remote; GBP 14,000 - 21,000; Full time

Job summary

Orwell Housing is seeking Relief Support Workers for Phoenix House in Lowestoft to support young people facing homelessness or risk of homelessness. You’ll help them build confidence and achieve independent living by a strength‑based, person‑centred approach.

Relief shifts cover absence and training needs, with day and night availability. You’ll work to promote wellbeing, manage risk, and connect customers to education, training and employment opportunities while safeguarding all customers.

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• Full driving licence is desirable.

Responsibilities

• Provide personalised, outcomes‑focused support plans for customers.
• Build positive relationships with customers and stakeholders.
• Support risk management and safeguarding in daily work.
• Encourage community engagement through volunteering, training, education, and employment.
• Assist with referrals, risk assessments, and maintaining a safe environment.
• Advocate for customers by valuing their lived experience and autonomy.

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Tools

Driving Licence

Job description

Relief Support Workers – Phoenix House, Lowestoft

Salary: £12.71 per hour (FTE £24,784.50 per annum)

Hours: Relief shifts to cover absence, training and holiday’s

Shifts: Day and Night shifts available

Ref: PH002

Ready to make a real impact?

Join our team providing supported housing for young people in Lowestoft.

In this role, you’ll work with individuals who are homeless or at risk of homelessness, helping them develop the confidence and skills needed to maintain their own accommodation. Using a strength‑based and person‑centered approach, you’ll create an environment where they feel safe, listened to, and empowered to pursue their goals.

Please note that we do not offer visa sponsorship. Applicants must have the right to work in the UK and provide relevant documentation if appointed.

About Phoenix House…

Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.

Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local busses providing regular connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold making commuting to work easier!

What you’ll be doing:

• Play a key role in ensuring every customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
• Build positive and proactive relationships with customers and wider stakeholders, helping the service flourish and consistently deliver high‑quality support.
• Work collaboratively with customers to help them understand and manage risk, including supporting them to take positive, informed risks that promote their wellbeing, while partnering with other agencies to ensure a holistic approach.
• Support customers to engage with their local community and develop new networks through opportunities such as volunteering, training, education, and employment.
• Actively contribute to the referrals process by completing risk assessments and helping maintain a safe environment for customers, colleagues, and visitors through adherence to best practice, legislation, and safeguarding procedures.
• Advocate effectively for customers by getting to know them, valuing their lived experience, and recognising them as the experts in their own lives.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• A full driving licence is desirable

Interview Date: To be confirmed

Before you apply

Orwell is committed to safeguarding, safer recruitment and equality of opportunity.

This role is subject to an Enhanced DBS check Applicants who have lived or worked overseas within the last five years may also be required to provide a Statement of Good Conduct.

As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from all backgrounds and will make reasonable adjustments throughout the recruitment process where needed.

If you don't meet every requirement but feel you would be a great fit for the role, we'd still love to hear from you.

For recruitment documents, policies and career guidance, visit our Career Hub: https://www.orwell-housing.co.uk/careerhub