Relief Reception & Customer Service Specialist

High Life Highland; Aviemore; On-site; GBP 18,000 - 24,000; Part time

Job summary

High Life Highland is seeking a Relief Customer Service Assistant to support a welcoming, efficient front-of-house service at our facilities in Aviemore. You will be the first point of contact for welcome, information enquiries, registrations, bookings and financial transactions, helping to promote a positive workplace culture aligned with the charity’s aims.

Role involves delivering excellent customer service, handling cash and administration, and assisting with events and promotions while

Responsibilities

• Deliver a high standard of customer service to meet the needs of all customers and communities.
• Ensure service excellence and professional presentation standards are maintained at all times, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
• Undertake the range of reception, clerical and support duties in accordance with procedures and as required by the post whilst being the first point of contact for welcome, information enquiries, registrations, bookings and financial transactions both in-person, over telephone or email.

Job description

High Life Highland is seeking a Relief Customer Service Assistant to support a welcoming, efficient front-of-house service at our facilities in Aviemore. You will be the first point of contact for welcome, information enquiries, registrations, bookings and financial transactions, helping to promote a positive workplace culture aligned with the charity’s aims.

Role involves delivering excellent customer service, handling cash and administration, and assisting with events and promotions while