Leisure Programs Facilitator

High Life Highland; Inverness; On-site; GBP 18,000 - 24,000; Full time

Job summary

High Life Highland in Inverness is seeking a proactive leisure centre team member to support daily operations and deliver excellent customer care. You will maintain equipment, supervise activities, manage cleaning, and assist with first aid and safety obligations.

Working within a busy team, you will attend required training, promote the centre's services, and help deliver a welcoming, safe environment that aligns with our sustainability and risk management policies.

Qualifications

• Promote a positive, collaborative workplace culture aligned with Making Life Better and i-care values.
• Comply with Health & Safety recommendations and HLH role standards.
• Stay up to date with written operating procedures and follow them.
• Organise/lead activities and classes for holidays as directed.
• Set up and put away equipment, ensuring safety and cleanliness.
• Carry out routine maintenance of equipment and fittings.
• Perform thorough cleaning of all areas.
• Regularly check cleanliness and safe methods of work.
• Provide first aid if qualified.
• Cover reception duties when needed.
• Maintain confidentiality and data protection.
• Promote High Life membership benefits.
• Deliver friendly, helpful customer care.
• Work as part of a team and contribute to centre development.
• Attend required training and pursue relevant qualifications.
• Highlight improvements to increase centre effectiveness.
• Pursue CPD and contribute to continuous improvement.
• Attend training online or in person.
• Aim to reduce waste and uphold sustainability.
• Support other areas of HLH and cross-function across Leisure.
• Maintain risk management awareness per HLH policies.

Responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Comply with Health & Safety recommendations and any additional standards set by Highlife Highland and to be conversant with the role and responsibilities of the post.
• Update yourself regularly on all written operating procedures and carry out accordingly.
• Organise/lead activities and classes within the programme required by the Manager and Supervisor and to support the running of our children’s activities and play schemes in the holidays.
• Set out and take down equipment, ensure it is maintained to a high standard of safety and cleanliness.
• Carry out routine maintenance of equipment and fittings as required.
• Carry out general cleaning of all areas to a high standard.
• Check for cleanliness and safety on a regular basis and ensure safe methods of work are achieved.
• Provide first aid treatment if qualified and trained to do so.
• Cover reception duties as required.
• Maintain confidentiality and adhere to data protection policy.
• Be conversant with the High Life membership scheme and actively promote the package benefits.
• Be friendly and helpful to users and uphold a high standard of customer care.
• Work as part of a team and contribute to the development and promotion of the centre.
• Attend training as required and achieve and maintain and relevant qualifications.
• Bring to the attention of the Manager any improvement that might increase the effectiveness and efficiency of the centre
• Pursue continuous professional development and contribute to the continuous improvement of the Leisure Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

Job description

High Life Highland in Inverness is seeking a proactive leisure centre team member to support daily operations and deliver excellent customer care. You will maintain equipment, supervise activities, manage cleaning, and assist with first aid and safety obligations.

Working within a busy team, you will attend required training, promote the centre's services, and help deliver a welcoming, safe environment that aligns with our sustainability and risk management policies.