Relief Duty Manager

ATG Entertainment; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in live entertainment is seeking a Relief Duty Manager to enhance the customer experience at their unique venue. This dynamic role involves leading a passionate team to provide excellent service during various events, ensuring guests leave with unforgettable memories. Ideal candidates will possess strong customer service skills and a flair for leadership, welcoming applications from diverse backgrounds. Join a company committed to inclusivity and making every visit memorable for guests of all ages. If you thrive in a fast-paced environment and are ready to make a difference, this opportunity is perfect for you.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy - Dental access and guidance from home

Qualifications

• Strong customer service skills and a passion for live entertainment.
• Ability to lead a team and ensure high standards of service.

Responsibilities

• Lead the onsite customer experience team to deliver exceptional service.
• Ensure a profitable Front of House operation with a focus on customer satisfaction.

Skills

Customer Service

Leadership

Communication

Job description

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Summary

Relief Duty Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!

As the Relief Duty Manager, you'll report to the Customer Experience Manager and be responsible for leading the onsite customer experience team to deliver a strong and profitable Front of House operation, ensuring the cost-effective and customer-focused range of services are consistently provided to the highest standards.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

We offer the following benefits for this role:

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy - Dental access and guidance from home

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk