Relief Dual Service Operative (Security & Cleaning)

Anchor Group Services; Stoke-on-Trent; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Anchor Academy training

Discounted SIA/First Aid training

Pension scheme

Full uniform provided

Employee Assistance Programme

Cycle to work

Reward and Recognition

Hospital Saturday Fund

Job summary

Anchor Group Services is hiring a Relief Dual Service Operative (Security & Cleaning) in Stoke-on-Trent. The role covers security and cleaning duties on a zero-hours basis at Longton Exchange Shopping Centre, with an SIA licence required and full flexibility to cover shifts.

You will report to the Operations Manager and contribute to high standards of customer service. Company benefits include Anchor Academy access, discounted SIA/First Aid training, pension, and a full uniform.

Qualifications

• Full 5-year employment history
• Valid frontline SIA licence (DS or SG)
• Customer service experience and ability to handle conflict
• Flexible to cover shifts on request
• Excellent written and verbal communication skills
• Smart appearance and well-groomed
• Reliable and punctual
• Enthusiastic and energetic approach
• Able to work in a fast-paced environment
• Access to Anchor Academy training and discounted SIA/First Aid courses

Responsibilities

• Protect clients' property, people and assets through security services as per site procedures
• Prevent losses by reporting irregularities and informing policy
• Escalate incidents promptly to control room or managers as needed
• Complete reports with observations and surveillance records
• Maintain compliance with legal requirements
• Assist with cleaning duties such as litter picking and spill cleanup
• Support team to achieve related results and deliver good service
• Provide friendly, professional service to customers and visitors
• Respond to customer queries and actions as needed
• Maintain professional conduct at all times

Skills

Customer service

Conflict resolution

Communication

Reliability

Punctuality

Flexible shifts

Attention to detail

Education

SIA Licence (DS/SG)

Job description

Relief Dual Service Operative (Security & Cleaning)

Stoke-on-Trent, United Kingdom | Posted on 03/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Relief DualService Operative (Security & Cleaning)

Working Hours: Zero hours

Pay: £13.21 per hour

Location: Longton Exchange Shopping Centre

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,for a Relief Dual Service Operative (Security & Cleaning) to join ourestablished team in Stoke-on-Trent and the surrounding area..

You will be part of a forward thinking team that delivers a high levelof customer service, assisting with the site cleaning and security and overall running of the centre. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover shifts, as and when required.

As a Relief Dual Service Operative, you will be required to support the site cleaning and security teams by being flexible and reliable to cover shifts as required, this includes working a variety of shifts.

The successful candidate must have a valid SIA Licence as aminimum.

Duties include:

• Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate andappropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information,occurrences, and surveillance activities
• Maintaining organisation's stability and reputation bycomplying with legal requirements
• React accordingly to any cleaning needs such as litter pickingand reactive cleaning of spillages, mopping and upkeep of centre.
• Contributing to team effort by accomplishing related resultsas needed
• Acting as a first line support to customers and visitors tosite, providing a professional and friendly service
• Understanding the needs of our customer, respond accordinglyto customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Full5-year employment checkable history
• Validfrontline SIA licence DS or SG
• CustomerService experience and confidence to handle conflict in a correctmanner
• Flexibleto provide cover when required
• Excellentcommunication skills both written and verbal
• Smartappearance and be well-groomed
• Reliableand punctual
• Highlevel of enthusiasm and passion
• Abilityto work in a fast-moving environment
• Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, withfinancial support available
• Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provide
• Free Employee Assistance Programme 24/7 including access tocounselling
• Hospital Saturday Fund
• Reward and Recognition awards

Other companies may call this role: Dual Service Operative,Security & Cleaning Operative, Security Operative, Patrol Officer, ShoppingCentre Security Officer, Security Enforcement Officer, Customer Security Officer

Within commuting distance of:Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.