Relief Control Room Operator/Security Officer

Mitie Group plc.; City Of London; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Online GP access

Death in service

Share options

Discounts for shopping

Cinema discounts

Holiday discounts

Fully funded uniform

People's pension

Annual leave accrual

Fully onsite training

Résumé du poste

Mitie Group plc in London is offering a dual-role opportunity that combines Control Room Operator duties with Security Officer responsibilities across the estate. You will split time between monitoring security systems and frontline patrols, including outdoor areas, with shifts varying to meet operational needs.

The role requires holding both a CCTV and Door Supervisor licence, a strong customer-service mindset, and the ability to report clearly and act calmly under pressure.

Qualifications

• Must hold both a Door Supervisor and CCTV licence.
• Ability to problem solve under pressure.
• Ability to multitask and prioritise daily workload.
• Excellent communication and customer service skills.
• Adhere to health and safety at all times.
• Front of house and security experience are desirable.
• Control Room experience is preferred.

Responsabilités

• Deliver dual-role duties across control room and frontline security.
• Conduct internal and external patrols, including outdoors as required.
• Monitor access and egress for staff, visitors and contractors.
• Maintain clear records and logbooks; incident reporting.
• Respond to incidents and emergencies; coordinate with teams.
• Support operational requirements and adapt shift patterns.

Connaissances

DS Licence

CCTV Licence

Front of house

Control Room exp

Customer service

Communication skills

Problem solving

Multitasking

Description du poste

Please Read Carefully - Dual-Role Opportunity

This exciting dual-role position offers the opportunity to work as both a Control Room Operator and Security Officer, providing variety and valuable operational experience across the estate.

• Guaranteed 24 hours per week
• Guaranteed 12-hour shifts
• Duties will be split between the Control Room and frontline security operations
• The role includes internal and external patrols, with some work undertaken outdoors
• As a relief cover position, shift patterns will vary to support operational requirements
• Applicants must hold both a valid CCTV (Public Space Surveillance) Licence and Door Supervisor (DS) Licence

This is an ideal opportunity for a flexible, professional, and adaptable individual looking to develop their skills across both security operations and control room environments.

What's in it for you?

• A friendly supportive team
• Training, career development
• Opportunities to progress
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Fully funded uniform
• Peoples pension
• Annual leave accrual
• Full onsite training

About the Role:

• Dual officer role (Control Room Operator/Security Officer)
• Delivering excellent customer service
• Good level of concentration and coordinating
• Good communication skills and effective report writing capabilities
• Physical protection of the premises from any external or internal threats and preservation of life
• Prevention of loss of assets, critical technology, sensitive information or reputational damage
• Thorough knowledge of the client to minimise impact to business areas, escalating where appropriate and understanding of critical systems
• Oversee perimeter access through reception for staff, tenants, contractors, and visitors.
• Undertaking patrolling, searching and emergency response procedures.
• Monitor access and egress of personnel and guests and respond to breaches
• Maintain clear and legible records and logbook Adhere to health & safety at all times.
• Any other duties deemed necessary
• Incident management.

About You:

• You hold BOTH a Door Supervisor AND a CCTV license (essential)
• Ability to demonstrate that you can problem solve under pressure
• Ability to multi-task and prioritise daily workload
• Passionate about delivery excellent service
• Willing to embrace a new and exciting challenge.
• Valid SIA DS Licence & CCTV Licence
• Front of house experience
• Control Room experience
• Excellent communication and customer service skills
• Adhere to health & safety at all times
• Any other duties deemed necessary