Relationship Support Executive

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a motivated Relationship Support Executive to enhance client satisfaction and growth. This pivotal role involves being the first point of contact for customers, ensuring seamless onboarding, and addressing diverse inquiries. The ideal candidate will possess a degree and excel in communication and interpersonal skills. You'll collaborate with various departments, analyze sales data, and drive continuous improvement while maintaining high standards. Join a dynamic team that values diversity and is committed to fostering an inclusive environment, where your contributions will make a significant impact.

Qualifications

• Degree educated candidates preferred with strong communication skills.
• Experience in customer-facing roles is advantageous.

Responsibilities

• Provide onboarding support for new clients and handle customer queries.
• Support sales teams with administrative tasks and prepare sales proposals.

Skills

Communication Skills

Interpersonal Skills

Organisational Skills

Time Management

Analytical Skills

Microsoft Office Suite

Education

Degree Education

Job description

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Relationship Support Executive, northampton

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Client:

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Relationship Support Executive

We're seeking a highly motivated and organised Relationship Support Executive to join our client's team in Northampton. This role is the first point of contact for customers without a dedicated account manager, offering comprehensive support and contributing significantly to client growth and satisfaction. The ideal candidate will be ideally degree educated and possess excellent communication and interpersonal skills.

Key Responsibilities:

• Provide seamless onboarding support for new clients, ensuring a smooth transition and positive initial experience.
• Handle diverse customer queries efficiently and effectively, resolving issues and providing solutions in a timely manner.
• Support sales teams through administrative tasks, including preparing sales reports, maintaining customer databases, creating marketing collateral (e.g., brochures), and managing key client relationships.
• Prepare sales proposals, presentations, and contracts for potential clients across Mid Corporate and Large Corporate segments.
• Manage customer information meticulously, tracking interactions and maintaining accurate records.
• Collaborate with various internal departments (operations, legal, compliance) to streamline sales processes and ensure timely delivery.
• Analyse sales data to identify trends, monitor performance, and provide insights for strategic decision-making.
• Conduct market research to identify potential leads, target markets, and competitive intelligence.
• Proactively identify opportunities for process improvement and efficiency to prevent customer problems.
• Handle customer complaints effectively, either directly or by escalating to the appropriate department.
• Perform all tasks in a timely and efficient manner, maintaining consistently high standards and driving continuous improvement.
• Adhere to all relevant rules, regulations, and codes of conduct.

Skills and Experience:

• Ideally degree educated.
• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing or support role (preferred).
• Proficiency in Microsoft Office Suite.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Analytical skills and attention to detail.

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.