Senior Customer Support Executive

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a Senior Customer Support Executive in Birmingham. This role is perfect for individuals passionate about customer service and building rapport. You will be responsible for resolving customer complaints, providing product information, and managing orders. Join a dynamic team where your communication and organizational skills will shine. This permanent position offers a competitive salary and the opportunity to thrive in a supportive environment focused on customer satisfaction.

Qualifications

• Passionate about customer service with excellent communication skills.
• Confident, logical, and experienced with a positive attitude.

Responsibilities

• Resolving customer complaints and providing product information.
• Making outbound calls to manage orders and coordinate delivery.
• Processing new orders, invoicing, and maintaining customer data.

Skills

Communication Skills

Organizational Skills

IT Skills

Numeracy Skills

Job description

Job Title: Senior Customer Support Executive, Birmingham

Client:

MET Recruitment

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3e316c46b07d

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Customer Support Executive

Type: Permanent

Location: Birmingham

Are you passionate about customer service and building rapport? Our client, a leading manufacturing company, seeks a Customer Support Executive with excellent communication skills to join their team. The role involves resolving customer complaints, providing product and service information, processing orders, and managing returns.

Responsibilities include:

1. Making outbound calls to coordinate delivery, handle complaints, and manage orders with trade partners, customers, and internal teams.
2. Managing administrative tasks such as processing new orders, invoicing, and maintaining customer data.
3. Implementing credit approval processes and debtor management.

Self-Management & Skills:

• Confident, logical, and experienced with a positive attitude.
• Team player with good organizational, numeracy, and IT skills.
• Flexible, resilient, and open to change.

Job Details:

Salary: £30,000 - £32,000

Location: Birmingham, West Midlands

Industry: Call Centre and Customer Service

Type: Permanent