Central Operations Support Executive, UK Seller Flex

Amazon; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Central Operations Support Executive to remotely enhance seller operations. This role involves monitoring daily metrics, coordinating with stakeholders, and implementing new processes to improve the overall seller experience. The ideal candidate should possess strong analytical skills, a keen eye for detail, and a passion for customer satisfaction. You will be part of a dynamic team that values inclusivity and innovation, and you must be ready to work in shifts and on weekends. Join this forward-thinking company and make a significant impact on operational excellence.

Qualifications

• Bachelor's degree in a quantitative or technical field is required.
• Experience with Excel and SQL is preferred.

Responsibilities

• Monitor operations via calls and emails, coordinating with field executives.
• Train sellers on operational norms and practices.

Skills

Data Analysis

Customer Experience Management

Pattern Recognition

Detail Orientation

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, UK Seller Flex

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

1. Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and by coordination with field executives.
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
3. Train and direct sellers for execution and adherence to norms and practices.
4. Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience.
5. Willing to work on weekends.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
- Experience with Excel.

PREFERRED QUALIFICATIONS

- Experience with SQL.

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