Relationship Support Analyst, Corporate & Institutional Banking

HSBC Holdings plc; Dundee; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Hybrid work model

Job summary

HSBC Channel Islands and Isle of Man (CIIOM) is seeking a Relationship Support Analyst to back Relationship Directors within Corporate & Institutional Banking in the Isle of Man. You will conduct customer research, perform financial analysis, and help prepare materials for client meetings.

You will coordinate day-to-day client activity, manage planning and pipeline with product partners, and support AML/regulatory monitoring to ensure high-quality client service and risk control.

Qualifications

• Experience in financial services, ideally in a corporate banking or financial institution setting.
• Ability to interpret information and support decision-making through analysis.
• Proven track record in delivering clear, well-structured proposals and written materials.
• Strong verbal and written communication, adaptable to audience.
• Excellent multi-tasking and prioritisation to meet deadlines.
• Collaborates well with colleagues and stakeholders in a team setting.

Responsibilities

• Support Relationship Directors to meet customer needs and strengthen engagement.
• Identify product and service opportunities across clients and prospects.
• Prepare analyses, proposals and presentations for customer discussions.
• Coordinate client activity, planning and pipeline management with product partners.
• Maintain accurate data and call reports for client records.
• Monitor risk matters, including AML/Regulatory alerts, escalating as needed.
• Contribute to adherence to Group Policy and regulatory standards.

Skills

Analytical skills

Financial numeracy

Customer service

Proposal writing

Presentation skills

Team collaboration

Job description

Relationship Support Analyst, Corporate & Institutional Banking

Location: Douglas, IM, IM, IM1 4LN

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 13 Oct 2026

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

The Opportunity

HSBC Channel Islands and Isle of Man (CIIOM) is seeking a Relationship Support Analyst to support Relationship Directors within our Corporate & Institutional Banking team in the Isle of Man. This role focuses on understanding customer needs and helping the team identify and deliver product and service opportunities. You’ll carry out customer research and financial analysis and help shape high-quality materials for customer meetings. You’ll also coordinate day-to-day activity across client planning and pipeline management while keeping key data and call reports accurate and up to date. Alongside commercial support, the role plays an important part in ongoing risk monitoring across Global Standards and Anti-Money Laundering & Sanctions alerts. Success means better client engagement, strong operational execution and consistent adherence to regulatory, financial and legal standards.

What you’ll be doing

• Support Relationship Directors to meet customer needs, improve client engagement and strengthen operational efficiency
• Identify product and service opportunities across existing and prospective customers
• Prepare analysis, proposals and presentations to support customer discussions and meetings
• Coordinate day-to-day client activity including client planning, pipeline management and alignment with product partners
• Maintain accurate and timely updates to data and call reports
• Monitor risk matters including Global Standards and Anti-Money Laundering & Sanctions alerts and escalate issues as needed
• Apply Group Policy consistently and support adherence to regulatory, financial and legal standards to minimise business and reputational risks
• Prioritise workload to deliver to deadlines and contribute ideas that improve customer service, quality and ways of working

What we’re looking for

• Bring experience working in the Financial Services sector within a commercial bank or other financial institution
• Apply strong analytical capability and financial numeracy to interpret information and support decision-making
• Demonstrate experience understanding customer needs and delivering excellent customer service
• Prepare clear, well-structured proposals, presentations and written materials for customer engagement
• Manage tasks across multiple priorities while meeting due dates
• Communicate clearly in writing and verbally and adapt style to suit the audience and message
• Work collaboratively with colleagues and provide support where needed
• Show interest in managing a small portfolio of customers as part of ongoing development

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail]