Relationship Director

HSBC; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Job summary

HSBC is seeking a Relationship Director based in Liverpool to oversee a diverse portfolio of domestic and international clients. The successful candidate will manage client relationships, ensuring excellent customer service while adhering to credit and operational risk management standards.

The role demands experience in Corporate Banking and the ability to develop business opportunities. The position supports a hybrid working model, balancing home and office responsibilities with client visits in the Northwest.

Qualifications

• Experience in Corporate Banking, Business Banking, or Financial Services is essential.
• Proven ability to identify and meet complex customer needs.
• Self-driven, capable of managing priorities and meeting deadlines.

Responsibilities

• Develop HSBC’s profile in the local business community.
• Place customers’ needs at the forefront of all operations.
• Build a network of business introducers.
• Collaborate with product partners to assess customer needs.

Skills

Experience in Corporate Banking

Knowledge of Commercial Banking products

Credit and lending experience

Ability to identify customer needs

Understanding of risk management

Self-driven

Experience developing growth opportunities

Job description

Role Overview

HSBC, one of the largest banking and financial services organisations globally, is looking for a Relationship Director to manage a portfolio of domestic and international clients with a turnover of £15M to £350M. The role includes customer service excellence, credit and operational risk management and the development of new business opportunities.

Key Responsibilities

• Be an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Place customers’ needs at the forefront of all that we do, setting world‑class standards
• Seek and nurture new opportunities, identifying business opportunities within existing relationships
• Build a network of business introducers in the local professional and business community
• Adhere to structures and processes for the management of credit, operational, reputation, financial crime and regulatory risk
• Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions

Qualifications

• Experience in Corporate Banking, Business Banking or Financial Services (essential)
• Strong knowledge of Commercial Banking products (essential)
• Credit and lending experience (essential)
• Proven ability to identify and meet customer needs and manage complex lending requests (essential)
• Comprehensive understanding of risk management and compliance with regulatory processes (advantageous)
• Self‑driven, capable of managing conflicting priorities and delivering to deadlines (essential)
• Experience developing growth opportunities with existing and new bank clients (essential)

Work Location & Hours

The position is hybrid, with the base location at either Chester, Manchester or Liverpool. Working hours will include home and office work and regular client visits within the Northwest. Applicants should be within a reasonable commuting distance of the region.

Compensation & Benefits

Competitive pay, private healthcare for UK employees, enhanced maternity and adoption pay, contributory pension scheme with generous employer contributions, and other standard benefits.

Equal Opportunity & Accessibility

HSBC is dedicated to creating diverse and inclusive workplaces. No matter your gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age, you can apply. We are a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you need accommodations during recruitment, please contact the Recruitment Helpdesk at [e-mail].