Relationship Support Analyst, Corporate & Institutional Banking

HSBC Holdings plc; Douglas; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

HSBC Channel Islands and Isle of Man (CIIOM) is seeking a Relationship Support Analyst to assist Relationship Directors within Corporate & Institutional Banking in the Isle of Man. You will conduct customer research and financial analysis to shape materials for client meetings.

The role involves coordinating day-to-day client activity, maintaining accurate data and call reports, monitoring risk alerts, and supporting regulatory and policy compliance to minimise operational risk.

Qualifications

• Experience in financial services within a bank or financial institution.
• Strong analytical capability and numeracy to interpret information.
• Experience understanding customer needs and delivering customer service.
• Prepare clear proposals, presentations and written materials for engagement.
• Manage tasks across multiple priorities while meeting due dates.
• Clear written and verbal communication, adaptable to audience.
• Collaborate with colleagues and support where needed.

Responsibilities

• Support Relationship Directors to meet client needs and engagement.
• Identify product and service opportunities across customers.
• Prepare analyses, proposals and presentations for meetings.
• Coordinate day-to-day client activity including planning and pipeline.
• Maintain timely updates to data and call reports.
• Monitor risk matters including alerts and escalate issues.
• Aid adherence to regulatory and legal standards to minimise risk.
• Prioritise workload to meet deadlines and improve service.

Job description

Relationship Support Analyst, Corporate & Institutional Banking

Location: Douglas, IM, IM, IM1 4LN

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 13 Oct 2026

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

The Opportunity

HSBC Channel Islands and Isle of Man (CIIOM) is seeking a Relationship Support Analyst to support Relationship Directors within our Corporate & Institutional Banking team in the Isle of Man. This role focuses on understanding customer needs and helping the team identify and deliver product and service opportunities. You’ll carry out customer research and financial analysis and help shape high-quality materials for customer meetings. You’ll also coordinate day-to-day activity across client planning and pipeline management while keeping key data and call reports accurate and up to date. Alongside commercial support, the role plays an important part in ongoing risk monitoring across Global Standards and Anti-Money Laundering & Sanctions alerts. Success means better client engagement, strong operational execution and consistent adherence to regulatory, financial and legal standards.

What you’ll be doing

• Support Relationship Directors to meet customer needs, improve client engagement and strengthen operational efficiency
• Identify product and service opportunities across existing and prospective customers
• Prepare analysis, proposals and presentations to support customer discussions and meetings
• Coordinate day-to-day client activity including client planning, pipeline management and alignment with product partners
• Maintain accurate and timely updates to data and call reports
• Monitor risk matters including Global Standards and Anti-Money Laundering & Sanctions alerts and escalate issues as needed
• Apply Group Policy consistently and support adherence to regulatory, financial and legal standards to minimise business and reputational risks
• Prioritise workload to deliver to deadlines and contribute ideas that improve customer service, quality and ways of working

What we’re looking for

• Bring experience working in the Financial Services sector within a commercial bank or other financial institution
• Apply strong analytical capability and financial numeracy to interpret information and support decision-making
• Demonstrate experience understanding customer needs and delivering excellent customer service
• Prepare clear, well-structured proposals, presentations and written materials for customer engagement
• Manage tasks across multiple priorities while meeting due dates
• Communicate clearly in writing and verbally and adapt style to suit the audience and message
• Work collaboratively with colleagues and provide support where needed
• Show interest in managing a small portfolio of customers as part of ongoing development

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail]