Relationship Manager

Kinleigh Folkard & Hayward; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Kinleigh Folkard & Hayward (KFH) in Wimbledon is seeking a Relationship Manager to join our Lettings Management team. You will be the main contact for landlords and tenants, ensuring properties meet legal and contractual obligations while delivering outstanding service.

You will manage a portfolio, coordinate maintenance, and resolve tenancy issues with professionalism. Excellent communication, CRM proficiency, and a proactive, organised approach are essential for success in this role.

Qualifications

• Experience in property management or a similar client-facing role.
• Strong communication skills across written, verbal, and phone channels.
• Familiarity with CRM systems and tenancy processes.

Responsibilities

• Manage a portfolio of properties and coordinate maintenance.
• Conduct property visits and inspections.
• Coordinate safety checks and compliance documentation.
• Resolve tenancy issues and deposit disputes.
• Support team collaboration and service excellence.

Skills

Relationship management

Property management

Tenant relations

Communication skills

CRM experience

Tools

CRM software

Job description

At KFH we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services.

We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service.

You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.

Key tasks will involve:

• Managing property visits and inspections
• Coordinating safety checks and compliance documentation
• Handling maintenance requests and contractor appointments
• Resolving tenancy issues and deposit disputes
• Overseeing insurance claims and legal obligations
• Supporting team collaboration and service excellence

What can you bring to the role?

• A proven track record in property management or a similar client-facing role
• Experience managing contractors and resolving issues effectively
• Strong communication skills - written, verbal, and over the phone
• CRM system experience
• A proactive, organised, and detail-oriented approach
• The ability to build trust, work collaboratively, and stay resilient under pressure

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.