Senior Property Relationship Manager

Lomond; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

LOMONDlife benefits

Wellbeing centre

Smart Tech Scheme

Cycle2Work

Family leave

Bonuses & incentives

Pension

Qualifications funding

Team socials

Job summary

Lomond Investment Management, part of Lomond, invites applications for a Senior Property Manager role based in our London office. The position is full-time and permanent, offering a salary between £35,000 and £40,000.

The role involves maintenance coordination, tenancy management, and strong client-facing communication with landlords and tenants. We value diversity, support professional development, and offer a range of benefits through our Lomondlife platform.

Qualifications

• Minimum 2 years experience in a property management setting
• Level 3 PropertyMark qualification preferred
• Strong customer service and communication skills

Responsibilities

• Organising & recommending maintenance works, including new build snagging and defects management
• Regular communication with landlords via Microsoft Teams and emails
• Delivering exceptional customer service to customers & landlords
• Renewing & negotiating tenancy agreements
• Completing inspections, inventories & check outs via a third party
• Supporting the team and line manager with adhoc queries and escalations
• Taking the lead in the absence of the Client Manager

Skills

Customer service

Resilience

Problem solving

Task prioritisation

Education

Level 3 PropertyMark qualification

Job description

Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, together with asset and property managers, Lomond Investment Management provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.

With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Manager. This is a full-time, permanent position located in our London office. The salary ranges from £35,000 to £40,000.

Let's talk about the role. It involves:

• Organising & recommending maintenance works, including new build snagging and defects management
• Regular communication with a professional landlord over Microsoft teams and written emails
• Delivering exceptional customer service to our customers & landlords
• Renewing & negotiating tenancy agreements
• Completing inspections, inventories & check outs of our customers via a third party
• Support the team and your line report with adhoc queries and escalations
• Support the Senior Management Team with adhoc requests
• Take the lead in the absence of the Client Manager

We're not just looking for someone who fits our team; we want to be a good fit for you too!

We're looking for individuals with qualities such as:

• Great customer service
• Resilience when working in a fast paced & demanding environment
• Strong problem solving skills
• Ability to priorities tasks & responsibilities
• Minimum 2 years experience in a property management setting
• Level 3 PropertyMark qualification desired

At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.