Relationship Manager

Clearstream London Limited CLL; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Funds Services Relationship Manager to manage relationships across the UK & Ireland and develop new clients. The ideal candidate will possess a degree in Economics, Business Administration, or Finance, along with excellent communication and negotiation skills. Responsibilities include resolving client issues, preparing documentation, and representing the company at events. This role allows for hybrid working and offers numerous benefits, promoting a healthy work environment.

Benefits

Flexible working hours

Health promotion measures

Company pension schemes

Qualifications

• Experience managing large and strategic client relationships.
• Good understanding of banking products and processes in the funds industry.
• Capacity to work independently with a curious state of mind.

Responsibilities

• Manage client relationships and develop new ones.
• Ensure resolution of contractual, commercial, or operational issues.
• Prepare and implement customer documentation in compliance with internal standards.

Skills

Communication skills

Negotiation skills

Presentation skills

Customer focus

Organizational skills

Education

University degree in Economics, Business Administration, Finance

Job description

Your area of work

As a Clearstream Funds Services Relationship Manager you are tasked with managing a portfolio of relationships with a technical understanding of our suite of Clearstream Funds Services products offering across the UK & Ireland, Nordics and the Americas to the Wealth Management, Private Bank, Fund Platform, and Banking sector. You are tasked to maintain existing business and cross sell services into your client base and be responsible for revenue generation and growth.

Together with a team of experts in relationship management and sales, you will be a key part of a growing commercial team and significantly contribute to the Clearstream Fund Services strategy (Dealing, Distribution, Digital, Data).

Your responsibilities

• Manage Client relationships in the region, as well as and develop new relationships with new clients.
• Ensure that issues, whether contractual, commercial or operational are resolved to both the company’s and the customer’s satisfaction.
• Prepare and implement documentation to customers in line with internal compliance, credit, legal and audit requirements incl KYC for each customer, credit facilities, governing documentation update.
• Prepare, co-ordinate and deliver customer visits and presentations
• Ensure prospects are turned into satisfied customers by migrating them quickly and efficiently
• Promote all services to ensure that we have maximum coverage for your client's activity.
• Build an account plan for each customer and ensure our value proposition is positioned as the market model of the future. Ensure that all levels of your clients are covered.
• Know your client’s commercial situation.
• Represent Clearstream at external events, be it in conferences or industry bodies working groups.
• Build working relationships with key stakeholders and influencers in target organisations.
• Organize or contribute to the organization of regional customer events.
• Maintain professional knowledge, keep abreast of general market updates, industry developments and competitor’s activities

Your profile

• University degree in Economics, Business Administration, Finance, or another relevant subject.
• Excellent communication, negotiation, presentation skills, customer focus and service orientation
• Experience of managing large and strategic client relationships
• Good understanding of banking products and processes in the funds industry
• Excellent organisational skills, communication skills, customer focused, ability to act independently and work well as a team player
• Capacity to work independently, have a curious state of mind, results oriented.
• Occasional travel will be expected
• Language : English. Knowledge of any other language would be an additional asset

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.