Relationship Director, Commercial Mid-Market

NatWest Group; Harrogate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Relationship Director to manage a portfolio of commercial customers. This role emphasizes driving sales, enhancing customer experience, and developing long-term relationships. The ideal candidate will possess strong interpersonal skills and a diploma in lending skills, alongside experience in commercial banking.

Qualifications

• Previous experience in commercial banking required.
• Highly developed interpersonal skills in a sales environment.

Responsibilities

• Manage and develop a portfolio of commercial customers.
• Drive sales activity to maximize new business.
• Maintain relationships with key business partners.

Skills

Negotiation

Networking

Problem Solving

Analytical Skills

Customer Relationship Management

Education

Diploma in Lending Skills

Job description

Join us as a Relationship Director in Commercial Mid-Market

• This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs
• We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience
• You'll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships
• Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely within the region

What you'll do

We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.

You’ll also be:

• Maintaining and developing working relationships with key business and functional partners
• Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
• Presenting pitches and papers to your customers
• Analysing financial and other information to present complex, properly structured credit applications
• Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls

The skills you'll need

In this role, a diploma in lending skills is mandatory but if you don’t currently hold one, the exam can be taken up to six months after starting work. Additionally, you’ll need previous experience in commercial banking. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.

You’ll also be expected to have:

• Outstanding customer relationship skills
• In-depth knowledge of credit processes and policy
• An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
• Experience of analysing complex financial information and identifying and structuring appropriate solutions
• Strong problem solving and analytical skills