Reinsurance Client Service Advocate

TN United Kingdom; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

An established industry player seeks a Reinsurance Client Service Advocate to join their dynamic team in London. This role offers the opportunity to engage in multi-disciplinary technical processing, supporting clients and managing complex reinsurance claims. With over five years of experience required, candidates will thrive in a collaborative environment that values entrepreneurial spirit and client satisfaction. Enjoy flexible working options and a competitive salary, all while contributing to a company known for its supportive culture and commitment to excellence in the reinsurance market. If you're ready to make an impact, this is the place for you.

Benefits

Flexible working options

Competitive salary

Support from directors and managers

Friendly team environment

Qualifications

• 5+ years of experience as a Reinsurance Technician.
• Competency in processing reinsurance premiums and claims.
• Knowledge of management concepts and quality assurance.

Responsibilities

• Handle premium and claims reinsurance technical processing.
• Participate in client and reinsurer meetings.
• Negotiate claims from notice to settlement.

Skills

Reinsurance Processing

Claims Management

Technical Knowledge of Lloyd’s Market

Client Liaison

Negotiation Skills

Tools

Microsoft Office

Salesforce

IMR

CLASS

ECF

LORS

Open TWINS

Job description

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Reinsurance Client Service Advocate, London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1cd2ea78cf23

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Your new company
Your new job working as a Reinsurance Client Service Advocate will be working for a privately-owned global Lloyd’s broker with offices around the UK and worldwide, headquartered in the City. The company has grown to 400 associates across 17 locations and prides itself on an entrepreneurial culture that benefits clients. Due to growth within the Reinsurance team, they are recruiting a Reinsurance Client Service Advocate to join their expanding team.

Your new role
This role involves multi-disciplinary technical processing, including broker support, processing of proportional and non-proportional accounts, excess of loss, claims, and premium processing. You will handle all classes of business, specifically international property and casualty, liaising with internal and external clients and carriers on a technical level.
Responsibilities include premium and claims reinsurance technical processing, participating in client and reinsurer meetings, debrokering, risk sign-down, maintaining account statistics, supporting client account servicing, and using electronic methods throughout the process. Additional duties include negotiating claims from notice to settlement, handling complex claims across all classes, reinsurer audits, and adjustments to meet deadlines to avoid penalties.
Candidates should work independently, manage priorities, support colleagues, and possess excellent technical knowledge of the Lloyd’s and/or company reinsurance markets.

What you'll need to succeed
You should have over 5 years of experience as a Reinsurance Technician, processing reinsurance premiums and claims. Competency in processing all risk types, understanding of management concepts, systems, and quality assurance, as well as knowledge of Microsoft Office, IMR, CLASS, ECF, LORS, and preferably Salesforce and Open TWINS. Only applicants with London Market experience as a Reinsurance Premium or Claims Technician should apply.

What you'll get in return
Flexible working options, including 3 days in the office per week. A competitive salary of up to c£65,000 plus benefits. Support from directors and managers, and a friendly, growing team environment.