Reinsurance Client Service Advocate – Binders Team

LGBT Great; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in the dynamic world of reinsurance! Join a market-leading team where you'll support a diverse portfolio of clients as a Binders Service Advocate. Your role will involve facilitating premium and claim submissions, collaborating with various stakeholders, and ensuring seamless processing. With a focus on analytical thinking and attention to detail, you'll navigate complex contracts and resolve issues proactively. This is your chance to make a meaningful impact in an inclusive environment that values diversity and innovation. If you're ready to take on a challenging yet rewarding position, this is the perfect opportunity for you.

Qualifications

• Broad knowledge of binder agreements and insurance market regulations.
• Strong analytical skills to manage premium bordereaux and claims data.

Responsibilities

• Assess binders/lineslips for compliance and understanding.
• Oversee processing of premiums and claims to ensure timely remittances.

Skills

Analytical Thinking

Detail-Oriented Execution

Stakeholder Management

Communication Skills

Time Management & Prioritization

Collaborative Approach

Education

Experience in Insurance or Reinsurance

Job description

Reinsurance Client Service Advocate – Binders Team

Exciting Opportunity – Binders Account Advocate (Aon Reinsurance)

Join Aon Reinsurance’s UK Client Services Binders/Facility team, where you’ll play a key role in supporting a diverse portfolio of clients. In this position, you will be responsible for facilitating premium and claim submissions to both London and company markets. You’ll collaborate closely with clients, reinsurers, and internal teams—including sales and technical accounting—to ensure seamless processing and timely claim recoveries. This is a fantastic opportunity to make a meaningful impact while working within a market-leading reinsurance team.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As an experienced Binders Service Advocate you will:

• Binder & Lineslip Review: Assess both new and existing binders/lineslips to ensure full understanding and compliance.
• FDOs Presentation: Manage the handling of “For Declaration Only” (FDO) presentations efficiently and professionally.
• Premium & Claims Processing: Oversee and coordinate the accurate processing of premium bordereaux and claims to London and company markets.
• Issue Resolution: Proactively resolve coverage and accounting-related queries, ensuring there are no delays in current or future transactions.
• Timely Remittances: Ensure all premiums are promptly remitted to carriers and that client recoveries are met within expected timelines.
• Cross-Team Collaboration: Liaise closely with the Binders placing team, technical accounting team, and other stakeholders to guarantee seamless client service and account management.

Skills and experience that will lead to success

• Industry Expertise: Broad knowledge of binder agreements, lineslips, and insurance market regulations, particularly within the London market. Proven ability to navigate complex contracts and ensure compliance with industry standards.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to interpret and manage premium bordereaux, claims data, and financial reports. Demonstrated capacity to identify discrepancies and provide solutions to complex coverage and accounting issues.
• Detail-Oriented Execution: Exceptional attention to detail, ensuring all documentation, premium processing, and claims handling are accurate, timely, and compliant with both carrier and client requirements.
• Stakeholder Management: Proven track record of effectively managing relationships with multiple stakeholders, including London bureau, adjusters, brokers, and technical accounting teams, to ensure smooth operations and client satisfaction.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner. Experience in liaising with clients and carriers to resolve queries and ensure service excellence.
• Time Management & Prioritization: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Capable of ensuring all deadlines are met without compromising on quality.
• Collaborative Approach: Team-oriented mindset, with a demonstrated ability to collaborate across departments, such as placing teams, accounting, and claims, to drive results and improve client outcomes.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.