Reinsurance Client Service Advocate – Binders Team

Aon Hewitt; Chelmsford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits you as a Binders Service Advocate in a market-leading reinsurance team. This role is pivotal in supporting a diverse client portfolio, facilitating premium and claim submissions, and ensuring compliance with industry standards. You will collaborate closely with clients, reinsurers, and internal teams to deliver seamless service and timely recoveries. Join a forward-thinking organization that values diversity and innovation, offering a supportive environment where you can thrive and make a meaningful impact on clients' success.

Benefits

Global Wellbeing Days

Flexible working solutions

Continuous learning opportunities

Qualifications

• Broad knowledge of binder agreements and insurance market regulations.
• Strong analytical skills to manage premium bordereaux and claims data.

Responsibilities

• Oversee processing of premium bordereaux and claims to London markets.
• Resolve coverage and accounting-related queries proactively.

Skills

Industry Expertise

Analytical Thinking

Detail-Oriented Execution

Stakeholder Management

Communication Skills

Time Management & Prioritization

Collaborative Approach

Job description

Reinsurance Client Service Advocate – Binders Team

Exciting Opportunity – Binders Account Advocate (Aon Reinsurance)

Join Aon Reinsurance’s UK Client Services Binders/Facility team, where you’ll play a key role in supporting a diverse portfolio of clients. In this position, you will be responsible for facilitating premium and claim submissions to both London and company markets. You’ll collaborate closely with clients, reinsurers, and internal teams—including sales and technical accounting—to ensure seamless processing and timely claim recoveries. This is a fantastic opportunity to make a meaningful impact while working within a market-leading reinsurance team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As an experienced Binders Service Advocate you will:

• Binder & Lineslip Review: Assess both new and existing binders/lineslips to ensure full understanding and compliance.
• FDOs Presentation: Manage the handling of “For Declaration Only” (FDO) presentations efficiently and professionally.
• Premium & Claims Processing: Oversee and coordinate the accurate processing of premium bordereaux and claims to London and company markets.
• Issue Resolution: Proactively resolve coverage and accounting-related queries, ensuring there are no delays in current or future transactions.
• Timely Remittances: Ensure all premiums are promptly remitted to carriers and that client recoveries are met within expected timelines.
• Cross-Team Collaboration: Liaise closely with the Binders placing team, technical accounting team, and other stakeholders to guarantee seamless client service and account management.

How this opportunity is different

This is an exciting time to join our Binders Service Advocacy team. In this role you will support one of our largest clients, working as part of a small team within the Binders team liaising closely with the placing team and Accounts to ensure optimum service levels.

Skills and experience that will lead to success

• Industry Expertise: Broad knowledge of binder agreements, lineslips, and insurance market regulations, particularly within the London market. Proven ability to navigate complex contracts and ensure compliance with industry standards.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to interpret and manage premium bordereaux, claims data, and financial reports. Demonstrated capacity to identify discrepancies and provide solutions to complex coverage and accounting issues.
• Detail-Oriented Execution: Exceptional attention to detail, ensuring all documentation, premium processing, and claims handling are accurate, timely, and compliant with both carrier and client requirements.
• Stakeholder Management: Proven track record of effectively managing relationships with multiple stakeholders, including London bureau, adjusters, brokers, and technical accounting teams, to ensure smooth operations and client satisfaction.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner. Experience in liaising with clients and carriers to resolve queries and ensure service excellence.
• Time Management & Prioritization: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Capable of ensuring all deadlines are met without compromising on quality.
• Collaborative Approach: Team-oriented mindset, with a demonstrated ability to collaborate across departments, such as placing teams, accounting, and claims, to drive results and improve client outcomes.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail].

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.