Reinstatement Planner

Network Plus group; Nelson; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Armed Forces-friendly

Job summary

Network Plus in the UK is seeking a Reinstatement Planner to support its Utilities Operations Team in Nelson, Caerphilly. The role focuses on planning, coordinating and delivering reinstatement activities safely and in line with contractual timescales.

Salary £26,437 - £29,000 per year, with a full benefits package. The department is Welsh Water, and the company promotes equal opportunities and Armed Forces-friendly hiring practices.

Qualifications

• Proven ability to plan and schedule reinstatement works.
• Experience in planning, scheduling or coordination roles.
• Knowledge of streetworks processes and SLAs is advantageous.

Responsibilities

• Produce and maintain reinstatement schedules.
• Coordinate reinstatement activities with permits and streetworks rules.
• Plan resources, labour, plant and materials using planning systems.
• Manage reactive reinstatement works and emergencies.
• Monitor progress against KPIs and SLAs.
• Liaise with teams to ensure timely completion.
• Identify and resolve planning conflicts and delays.
• Maintain records and provide status updates.
• Support continuous improvement and safety and compliance.

Skills

Organisational skills

Time management

Communication

Problem solving

Attention to detail

Tools

Excel

Word

Outlook

Job description

DescriptionAs a Reinstatement Planner, you will play a key role in supporting our Utilities Operations Team by ensuring reinstatement activities are planned, coordinated and delivered efficiently, safely and within contractual timescales.

Department: Welsh Water

Location: Nelson, Caerphilly

Compensation: £26,437 - £29,000 / year

As a Reinstatement Planner, you will play a key role in supporting our Utilities Operations Team by ensuring reinstatement activities are planned, coordinated and delivered efficiently, safely and within contractual timescales.

Key Responsibilities

• Produce and maintain effective reinstatement schedules to maximise workforce utilisation and operational efficiency.
• Coordinate the reinstatement of excavations in line with permit and notice durations, client requirements and streetworks legislation.
• Plan and schedule resources, labour, plant and materials using company planning systems.
• Manage reactive and emergency reinstatement works, ensuring prompt allocation and completion.
• Monitor work progress and performance against contractual KPIs and Service Level Agreements (SLAs).
• Liaise with operational teams, supervisors and management to ensure works are completed within agreed timescales.
• Proactively identify and resolve planning conflicts, delays and resource constraints.
• Maintain accurate records and provide regular updates on work status and performance.
• Support continuous improvement initiatives to enhance operational performance, compliance and customer service.
• Ensure all activities are planned and coordinated with a strong focus on safety, quality and compliance.

Experience and Qualifications

• Previous experience in a planning, scheduling or coordination role.
• Experience within the utilities, telecoms, highways or infrastructure sectors is highly desirable.
• Understanding of reinstatement activities, streetworks processes and operational planning principles.
• Experience working within a fast-paced environment with changing priorities.
• Knowledge of client SLA requirements and performance management would be advantageous.

Skills and Attributes

• Excellent organisational and time management skills.
• Strong communication skills with the ability to convey information clearly and effectively to a range of stakeholders.
• Ability to manage multiple workstreams and prioritise workloads effectively.
• Good analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Competent user of Microsoft Office, particularly Excel, Word and Outlook.
• Ability to work independently while also contributing positively within a team environment.
• Confident using workforce management, scheduling or planning systems.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.