Reinstatement Planning Team Leader

Go Traffic Management Limited; Caerphilly; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Equal opportunity employer

Armed Forces-friendly

Job summary

Network Plus is seeking a Reinstatement Planning Team Leader in Nelson, Caerphilly to lead a team of planners responsible for programming reinstatement works after utility excavations. You will ensure all works are scheduled within contractual and regulatory timescales, maintain NRSWA compliance, and liaise with local authorities, subcontractors and internal teams.

The ideal candidate will have strong planning and leadership experience, excellent organisational skills, and a commitment to

Qualifications

• Experience leading planning, scheduling or coordination teams.
• Experience in utilities, civils, highways, or infrastructure.
• Strong organisational and workload management.
• Excellent stakeholder management and communication.
• Proven ability to analyse performance data and drive improvements.

Responsibilities

• Lead, coach and develop a team of Reinstatement Planners.
• Manage performance reviews and development conversations.
• Coordinate reinstatement scheduling across the contract.
• Ensure activities meet statutory and contractual timescales.
• Monitor workloads and resources to meet SLAs.
• Escalate planning risks proactively.
• Collaborate with authorities and subcontractors.
• Support recruitment and onboarding.
• Drive health, safety, environmental and quality compliance.

Skills

Leadership

Planning

Scheduling

Stakeholder management

Excel

Data analysis

Tools

Excel

Workforce management systems

Job description

Reinstatement Planning Team Leader

Department: Welsh Water

Employment Type: Permanent - Full Time

Location: Nelson, Caerphilly

Compensation: £34,000 - £36,000 / year

Description

The Reinstatement Planning Team Leader will lead a team of planners responsible for programming reinstatement works following utility excavations. The role is accountable for ensuring all works are planned efficiently, completed within contractual and regulatory timescales, and delivered in line with NRSWA and local authority requirements.

You will act as the key link between operational delivery teams, local authorities, subcontractors and internal stakeholders, driving productivity, customer satisfaction and regulatory compliance.

The successful candidate will possess strong planning and leadership experience, exceptional organisational skills and a passion for continuous improvement.

Key Responsibilities

Leadership & Team Management

• Lead, coach and develop a team of Reinstatement Planners to achieve business objectives.
• Conduct regular one-to-ones, performance reviews and development conversations.
• Monitor team performance against key operational and contractual KPIs.
• Foster a positive, collaborative and high-performing team culture.
• Support recruitment, onboarding and training activities within the planning team.

Planning & Scheduling

• Oversee the scheduling and coordination of reinstatement works across the contract.
• Ensure all reinstatement activities are programmed within statutory and contractual timescales.
• Review and optimise work schedules to maximise productivity and resource utilisation.
• Monitor workloads and allocate resources effectively to meet service level agreements.
• Escalate planning risks and operational constraints proactively.

Operational Performance

• Drive achievement of reinstatement completion targets.
• Monitor daily and weekly performance metrics and implement corrective actions where required.
• Work closely with field operations teams to ensure seamless delivery of planned works.
• Identify opportunities to improve planning efficiency, utilisation and customer outcomes.
• Support operational recovery plans where backlogs or service failures arise.

Compliance & Quality

• Ensure all reinstatement programmes comply with NRSWA regulations and local authority requirements.
• Maintain accurate records and management information within relevant systems.
• Support audits and compliance reviews.
• Monitor defect trends and work with operational teams to reduce failure rates.
• Promote a strong culture of health, safety, environmental and quality compliance.

Stakeholder Management

• Build effective relationships with operational managers, supervisors, local authorities and supply chain partners.
• Act as an escalation point for complex planning issues.
• Provide regular performance updates and reporting to senior management.
• Support client meetings and contract reviews where required.

Experience and Qualifications

• Previous experience leading a planning, scheduling or coordination team.
• Experience working within utilities, civils, highways, telecoms or infrastructure environments.
• Strong understanding of reinstatement processes and associated regulations.
• Excellent organisational and workload management skills.
• Strong stakeholder management and communication skills.
• Proven ability to analyse operational performance data and drive improvements.
• Experience using workforce management, planning or scheduling systems.
• Strong Microsoft Office skills, particularly Excel.

Desirable

• NRSWA Supervisor qualification.
• Knowledge of Street Manager and permit schemes.
• Experience working within gas, water, power or telecom utility contracts.
• Lean, Continuous Improvement or project management experience.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.