Reinstatement Planner

Go Traffic Management Limited; Caerphilly; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Full benefits package

Equal Opportunity Employer

Job summary

Welsh Water is seeking a Reinstatement Planner to support the Utilities Operations Team in Nelson, Caerphilly. The role focuses on planning, coordinating and delivering reinstatement works safely and on time within contractual targets.

You will schedule resources, monitor progress against SLAs and liaise with operations to resolve conflicts while maintaining records and driving service excellence. Permanent full-time position with a competitive package.

Qualifications

• Experience in planning, scheduling or coordination.
• Understanding of reinstatement activities, streetworks and planning principles.
• Ability to work in fast-paced environments with changing priorities.
• Knowledge of client SLA requirements and performance management is advantageous.

Responsibilities

• Produce and maintain reinstatement schedules to maximise utilisation.
• Coordinate reinstatement of excavations considering permits and streetworks law.
• Plan resources, labour, plant and materials using planning systems.
• Manage reactive reinstatement works and ensure timely completion.
• Monitor progress against KPIs and SLAs.
• Liaise with teams to meet timescales and priorities.
• Identify and resolve planning conflicts and constraints.
• Maintain accurate records and provide status updates.
• Support continuous improvement for safety, quality and compliance.
• Ensure activities are planned with safety and compliance as a priority.

Skills

Planning and scheduling

Coordination

Communication

Problem solving

Attention to detail

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Reinstatement Planner

Department: Welsh Water

Employment Type: Permanent - Full Time

Location: Nelson, Caerphilly

Compensation: £26,436.80 - £29,000 / year

Description

As a Reinstatement Planner, you will play a key role in supporting our Utilities Operations Team by ensuring reinstatement activities are planned, coordinated and delivered efficiently, safely and within contractual timescales.

You will be responsible for scheduling and optimising reinstatement works, ensuring compliance with client requirements, streetworks legislation and internal performance targets. Working closely with operational teams, supervisors and contract management, you will help drive productivity, customer satisfaction and service excellence across the contract.

Key Responsibilities

• Produce and maintain effective reinstatement schedules to maximise workforce utilisation and operational efficiency.
• Coordinate the reinstatement of excavations in line with permit and notice durations, client requirements and streetworks legislation.
• Plan and schedule resources, labour, plant and materials using company planning systems.
• Manage reactive and emergency reinstatement works, ensuring prompt allocation and completion.
• Monitor work progress and performance against contractual KPIs and Service Level Agreements (SLAs).
• Liaise with operational teams, supervisors and management to ensure works are completed within agreed timescales.
• Proactively identify and resolve planning conflicts, delays and resource constraints.
• Maintain accurate records and provide regular updates on work status and performance.
• Support continuous improvement initiatives to enhance operational performance, compliance and customer service.
• Ensure all activities are planned and coordinated with a strong focus on safety, quality and compliance.

Experience and Qualifications

• Previous experience in a planning, scheduling or coordination role.
• Experience within the utilities, telecoms, highways or infrastructure sectors is highly desirable.
• Understanding of reinstatement activities, streetworks processes and operational planning principles.
• Experience working within a fast-paced environment with changing priorities.
• Knowledge of client SLA requirements and performance management would be advantageous.

Skills and Attributes

• Excellent organisational and time management skills.
• Strong communication skills with the ability to convey information clearly and effectively to a range of stakeholders.
• Ability to manage multiple workstreams and prioritise workloads effectively.
• Good analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Competent user of Microsoft Office, particularly Excel, Word and Outlook.
• Ability to work independently while also contributing positively within a team environment.
• Confident using workforce management, scheduling or planning systems.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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