Regulatory Support Officer – Frontline Service Expert

North Yorkshire Council; Northallerton; In loco; GBP 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Modern flexible working practices

Local government pension scheme

Family friendly leave

Salary sacrifice, employee cash backs,

Learning, development and career_adv"+

Health Assured – confidential help and

Descrizione del lavoro

North Yorkshire Council is seeking a Regulatory Support Officer to join Regulatory Services, covering Environmental Health and related functions. You will be the initial contact for customers, handle enquiries and complaints, and provide essential administrative and operational support in a busy environment.

The role involves field work occasionally and training will be provided. Travel to various locations is required, with bases in several district offices across North Yorkshire.

Competenze

• Strong communication skills and experience of providing a customer focussed service.
• Experience in Microsoft applications (Word, Excel, Outlook and databases).
• High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently.
• Experience of financial management to process orders and invoices.
• Knowledge of data protection and the need to maintain confidentiality when working with personal information.
• Knowledge of Regulatory Services is desirable but not essential as full training will be provided.

Mansioni

• Act as the initial point of contact for customers, fielding and dealing with enquiries and complaints.
• Provide a specialist technical, operational and administrative support to the service in a busy and varied environment.
• Undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes.

Conoscenze

Strong communication

Customer-focused service

Microsoft Office

Organisational skills

Financial management

Data protection

Strumenti

Word

Excel

Outlook

Databases

Descrizione del lavoro

North Yorkshire Council is seeking a Regulatory Support Officer to join Regulatory Services, covering Environmental Health and related functions. You will be the initial contact for customers, handle enquiries and complaints, and provide essential administrative and operational support in a busy environment.

The role involves field work occasionally and training will be provided. Travel to various locations is required, with bases in several district offices across North Yorkshire.