Regulatory Support Officer (Environmental Health)

North Yorkshire Council; Northallerton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Modern flexible working practices

Local government pension scheme

Family friendly leave

Salary sacrifice, employee cash backs,

Learning, development and career_adv"+

Health Assured – confidential help and

Job summary

North Yorkshire Council is seeking a Regulatory Support Officer to join Regulatory Services, covering Environmental Health and related functions. You will be the initial contact for customers, handle enquiries and complaints, and provide essential administrative and operational support in a busy environment.

The role involves field work occasionally and training will be provided. Travel to various locations is required, with bases in several district offices across North Yorkshire.

Qualifications

• Strong communication skills and experience of providing a customer focussed service.
• Experience in Microsoft applications (Word, Excel, Outlook and databases).
• High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently.
• Experience of financial management to process orders and invoices.
• Knowledge of data protection and the need to maintain confidentiality when working with personal information.
• Knowledge of Regulatory Services is desirable but not essential as full training will be provided.

Responsibilities

• Act as the initial point of contact for customers, fielding and dealing with enquiries and complaints.
• Provide a specialist technical, operational and administrative support to the service in a busy and varied environment.
• Undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes.

Skills

Strong communication

Customer-focused service

Microsoft Office

Organisational skills

Financial management

Data protection

Tools

Word

Excel

Outlook

Databases

Job description

Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County?

Are you ready to work in a busy front-line service and provide high-quality customer care?

If so, you are just what we are looking for!

We are currently looking for Regulatory Support Officers to join our team within Regulatory Services (covering Environmental Health and some Trading Standards functions).

Our Service

Regulatory Services is a busy front-line service which carries out a wide range of functions within two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, pest and drainage issues: the enforcement of private water supply legislation and the licencing and enforcement of standards at caravan sites.

The service is also responsible for monitoring and controlling air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime as well as responding to consultations in relation to licensed premises, planning applications and from the councils Safety Advisory Group.

The Farming, Food and Health Services includes the enforcement of food hygiene, safety and standards and workplace health and safety legislation, infectious disease control, the registration of cosmetic procedures and also responds to planning, licencing and Safety Advisory Group consultations.

The Role

The Regulatory Support Team is the hub of the service providing a vital customer service role and deals with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies.

As our Regulatory Support Officer, you will:

• act as the initial point of contact for customers, fielding and dealing with enquiries and complaints
• provide a specialist technical, operational and administrative support to the service in a busy and varied environment
• undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes

For more details see attached Job Description.

What you will bring

• Strong communication skills and experience of providing a customer focussed service
• Experience in Microsoft applications (Word, Excel, Outlook and databases)
• High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently
• Experience of financial management to process orders and invoices
• Knowledge of data protection and the need to maintain confidentiality when working with personal information
• Knowledge of Regulatory Services is desirable but not essential as full training will be provided

Training will take place predominantly in Northallerton.

You will need to hold a current driving licence as there will be the need to travel to various locations, but you will primarily be based at either Harrogate, Scarborough, Selby, Northallerton or Richmond district offices in North Yorkshire.

What you will get in return…

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.

• modern flexible working practices
• a local government pension scheme
• family friendly leave
• salary sacrifice, employee cash backs and discounts schemes
• learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

Contact and Apply

For an informal discussion or for further information please contact Lindsey Thompson, Regulatory Support Team Leader on 01609 767 253.

We look forward to hearing from you.

Key dates

Closing date:15th November 2026

Interview dates: 23rd & 24th November 2026