Regulatory Support Officer

North Yorkshire Council; Harrogate; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Local government pension scheme

Learning and development opportunities

Wellbeing support

Job summary

North Yorkshire Council is seeking Regulatory Support Officers to join Regulatory Services, covering Environmental Health and Trading Standards functions. You will be the first point of contact for customers, delivering specialist support in a busy environment and assisting with field activities such as noise equipment handling and sampling.

The role requires strong communication, good MS Office skills, and excellent organisational abilities.

Qualifications

• Strong communication skills and customer-focused service.
• Experience with Microsoft Word, Excel, Outlook and databases.
• High level of organisation, accuracy and ability to prioritise workload.
• Experience in financial management to process orders and invoices.
• Knowledge of data protection and handling personal information.
• Regulatory Services knowledge is desirable but training will be provided.
• Holding a current driving licence for travel to multiple locations.

Responsibilities

• Act as the initial point of contact for customers, fielding and dealing with enquiries and complaints.
• Provide specialist technical, operational and administrative support to the service in a busy environment.
• Undertake occasional field work, including noise equipment management, pool sampling, and diffusion tube distribution.

Skills

Customer focus

Communication

Microsoft Office

Organisational skills

Financial management

Data protection

Regulatory Services knowledge

Driving licence

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Databases

Job description

Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County? Are you ready to work in a busy front-line service and provide high-quality customer care? If so, you are just what we are looking for! We are currently looking for Regulatory Support Officers to join our team within Regulatory Services (covering Environmental Health and some Trading Standards functions). Our Service Regulatory Services is a busy front-line service which carries out a wide range of functions within two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, pest and drainage issues: the enforcement of private water supply legislation and the licencing and enforcement of standards at caravan sites. The service is also responsible for monitoring and controlling air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime as well as responding to consultations in relation to licensed premises, planning applications and from the councils Safety Advisory Group. The Farming, Food and Health Services includes the enforcement of food hygiene, safety and standards and workplace health and safety legislation, infectious disease control, the registration of cosmetic procedures and also responds to planning, licencing and Safety Advisory Group consultations.

Responsibilities

• Act as the initial point of contact for customers, fielding and dealing with enquiries and complaints
• Provide a specialist technical, operational and administrative support to the service in a busy and varied environment
• Undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes

Requirements

• Strong communication skills and experience of providing a customer focussed service
• Experience in Microsoft applications (Word, Excel, Outlook and databases)
• High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently
• Experience of financial management to process orders and invoices
• Knowledge of data protection and the need to maintain confidentiality when working with personal information
• Knowledge of Regulatory Services is desirable but not essential as full training will be provided
• You will need to hold a current driving licence as there will be the need to travel to various locations, but you will primarily be based at either Harrogate, Scarborough, Selby, Northallerton or Richmond district offices in North Yorkshire

Benefits

• Modern flexible working practices
• A local government pension scheme
• Family friendly leave
• Salary sacrifice, employee cash backs and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.

Key dates

Closing date: 15th November 2026

Interview dates: 23rd & 24th November 2026

Key Documents

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

Please contact Lindsey Thompson, Regulatory Support Team Leader on 01609 767 253 for an informal discussion or for further information.

We look forward to hearing from you.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds.

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience.