Regulatory Support Officer (Environmental Health)

Northyorks; Northallerton; In loco; GBP 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Local government pension scheme

Family friendly leave

Salary sacrifice/discount schemes

Learning and career development

Wellbeing support

Descrizione del lavoro

North Yorkshire County Council is recruiting a Regulatory Support Officer to join Regulatory Services, covering Environmental Health and some Trading Standards functions. The role is based across Northallerton, Harrogate, Selby, Richmond and surrounding areas.

You will act as the frontline contact, providing customer-focused support and coordinating technical, operational and administrative tasks in a busy environment.

Competenze

• Strong communication skills and delivering a customer-focused service.
• Experience using Microsoft Word, Excel, Outlook and databases.
• High level of organisation, accuracy and attention to detail with the ability to prioritise workload independently.
• Experience of financial management to process orders and invoices.
• Knowledge of data protection and maintaining confidentiality when handling personal information.
• Knowledge of Regulatory Services is desirable but not essential; training provided.

Mansioni

• Act as the initial point of contact for customers, fielding and dealing with enquiries and complaints.
• Provide specialist technical, operational and administrative support to the service in a busy, varied environment.
• Undertake occasional operational/field work, e.g. managing low-level cases, installing/removing noise equipment, collecting pool samples and diffusion tubes.

Conoscenze

Communication skills

MS Office

Organisational skills

Financial management

Data protection

Regulatory Services knowledge

Descrizione del lavoro

Regulatory Support Officer (Environmental Health)

Salary: £30,023 to £32,578 per annum

Grade: G

Contract: Permanent

Hours: Full time 37 hrs

Location: Northallerton, Harrogate, Selby, Richmond, Scarborough

Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County?

Are you ready to work in a busy front-line service and provide high-quality customer care?

If so, you are just what we are looking for!

We are currently looking for Regulatory Support Officers to join our team within Regulatory Services (covering Environmental Health and some Trading Standards functions).

Our Service

Regulatory Services is a busy front-line service which carries out a wide range of functions within two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, pest and drainage issues: the enforcement of private water supply legislation and the licencing and enforcement of standards at caravan sites.

The service is also responsible for monitoring and controlling air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime as well as responding to consultations in relation to licensed premises, planning applications and from the councils Safety Advisory Group.

The Farming, Food and Health Services includes the enforcement of food hygiene, safety and standards and workplace health and safety legislation, infectious disease control, the registration of cosmetic procedures and also responds to planning, licencing and Safety Advisory Group consultations.

The Role

The Regulatory Support Team is the hub of the service providing a vital customer service role and deals with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies.

As our Regulatory Support Officer, you will:

• act as the initial point of contact for customers, fielding and dealing with enquiries and complaints
• provide a specialist technical, operational and administrative support to the service in a busy and varied environment
• undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes

What you will bring

• Strong communication skills and experience of providing a customer focussed service
• Experience in Microsoft applications (Word, Excel, Outlook and databases)
• High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently
• Experience of financial management to process orders and invoices
• Knowledge of data protection and the need to maintain confidentiality when working with personal information
• Knowledge of Regulatory Services is desirable but not essential as full training will be provided

Training will take place predominantly in Northallerton.

You will need to hold a current driving licence as there will be the need to travel to various locations, but you will primarily be based at either Harrogate, Scarborough, Selby, Northallerton or Richmond district offices in North Yorkshire.

What you will get in return…

• modern flexible working practices
• a local government pension scheme
• family friendly leave
• salary sacrifice, employee cash backs and discounts schemes
• learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

Key dates

Interview dates:23 rd & 24 th November 2026

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions, we therefore welcome applications from individuals of all backgrounds.

Regulatory Support Officer (Environmental Health)