Registration Officer

Lancashire County Council; Lancashire; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

LGPS

26 days leave

Vivup discounts

Career development

Job summary

Lancashire County Council is seeking a Registration Officer to join its Registration Service in Lancaster. You will register or conduct statutory ceremonies at our offices or at approved external venues, within the Lancashire boundary, supporting accurate vital records.

You will need excellent customer service, strong organisation, and great communication skills. Full training on our processes will be provided, with a pro‑rata annualised hours contract and a permanent part‑time arrangement.

Qualifications

• Excellent customer service skills, putting the customer at the heart of every conversation.
• Organised and have good time management when completing tasks.
• Strong digital skills to create and maintain accurate records promptly.
• Confident communicator, able to deal with a wide range of customers; full training provided to equip you with the necessary knowledge.

Responsibilities

• Registering or conducting statutory ceremonies at our registration offices or external venues within Lancashire boundaries.
• Work on a busy ceremony programme and ensure accurate record keeping.

Skills

Customer service

Time management

Digital literacy

Communication

Job description

Salary £26,847 - £29,071 Per Annum Pro Rata | Permanent, Part Time, 312 Annualised Hours | Registration Service | Lancaster Please note that we are unable to offer sponsorship for this role Join Our Team as a Registration Officer at Lancashire County Council! Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Registration Officer! Details about the Registration Service can be found here What you'll be doing: Working on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at our external approved venues or sometimes in religious buildings; all premises you attend will be within the boundary of Lancashire County Council. Our ideal applicant will

• Have excellent customer service skills, putting the customer at the heart of every conversation.
• Be organised and have good time management when completing tasks.
• Possess strong digital skills to create and maintain accurate records promptly.
• Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework. Full training on our processes will be provided to equip you with the necessary knowledge., Annualised hours
  The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation. Throughout this period,
These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but caveat that there may be occasions when the officer is required to work outside of this pattern., By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.
In return for your passion and expertise, we offer a generous benefits package, which includes:

• A competitive salary and Local Government Pension Scheme with generous employer contributions.
• A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
• Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
• Access to fantastic development and career opportunities.