Registration Customer Service Assistant

North Northamptonshire Council; England; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Hybrid working

Leave entitlement 28-33 days

Employee benefits

Job summary

North Northamptonshire Council is recruiting for an administrative support role in a busy Registration Service. You will handle front line customer contact, process ceremonies, and support back‑office tasks using MS Office and CRM tools. Strong customer care and accurate data handling are essential.

The role involves advising customers on statutory services, managing payments, and updating records. Flexible/hybrid working arrangements are available where practicable for service needs.

Qualifications

• Front line customer service experience required.
• Ability to use MS Office and CRM systems effectively.
• Experience with financial transactions and payments.
• Strong attention to detail and accuracy in admin tasks.

Responsibilities

• Handle front line customer inquiries in person, by phone and email.
• Schedule and record ceremonies and statutory events accurately.
• Process customer payments and manage financial transactions.
• Maintain and update customer records and databases.
• Support others in the Registration Service and prepare documents.

Skills

Customer service

Office software

MS Excel

CRM systems

Payment processing

Tools

Registration Service System

Ceremony online booking system

CRM system

MS Office 365

Telephone system

Job description

About The Role

To provide administrative support to customers and colleagues in a busy office environment. The job will entail undertaking the full range of front line customer service contact activities and associated administration and back office activity to enable the service to carry out its day to day business.

The job requires extensive use of office software packages (EG Word, Excel, Outlook, internet, Registration Service System , CRM systems) and assisting with the development of new procedures and processes designed to improve the efficiency of the service.

The job also requires a high standard of customer care and extensive customer contact (telephone and e-mail). With occasional administrative support to other areas of the Registration Service such as Copy Records office or Coroners etc.

What will you be doing?

Deliver the processes required to ensure that all customer’s ceremonies and statutory events are properly booked, recorded, confirmed, and co-ordinated. Examples of ceremonies would include weddings, civil partnerships, renewal of vows, naming and citizenship, including taking customer payments.

Use internal software tools , such as MS Office 365, ceremony online booking system , telephony system and other related programs which fall within the scope and purpose of this role.

Be the first point of contact and resolve customer queries at the first point of contact either through face to face, telephone, or e-mail contact.

Provide advice on the legal requirements to customers seeking statutory services (birth, death and marriage/civil partnerships)

Administer all customer financial transactions in an accurate and timely manner to ensure the Registration Service receives the correct payment at the appropriate stage in the ceremony process.

Collate and prepare the quarterly clergy returns, liaising with Registrars and the clergy as appropriate, resulting in payments to the clergy.

Provide administrative support to the Management Team, E.G. updating of customer records, assisting with calls from the general public and the preparation of documents for approval and processing.

Receive information from other agencies and advising staff, under the direction of a manager, of any changes required and/or acting as a central contact point for service queries.

Maintain and update excel and system bases databases as necessary.

Maintain at all times a high standard of customer care with all customers and staff, in accordance with the service’s aims and the Council's customer care policies.

Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About You

Please refer to the attached job description and person specification required for this role.

The persons specification forms a key part of our assessment process, therefore it is essential that you clearly demonstrate within the supporting statement how your skills, knowledge, experience and qualifications meet the criteria for this role as applications will be assessed based on the evidence provided.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

Customer-focused

Respectful

Efficient

Supportive

Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• Admin 1 (RegCustomer Service Assistant) JD and PS 2026.doc