Deputy Registrar

Portsmouth City Council; Portsmouth; On-site; GBP 27,000 - 29,000; Part time

Job summary

Portsmouth City Council is seeking a Deputy Registrar to join Portsmouth Register Office. The role involves registering births, deaths, stillbirths, civil partnerships and marriages, and preparing certificates for members of the public.

You will also arrange appointments and handle notices of marriage and civil partnership, with duties including weekend ceremonies on a rota. No prior Registration experience is required as full training will be provided, and there is an opportunity to pursue a

Qualifications

• Experience in front-line customer service and public speaking or presenting to large groups.
• Willingness to undertake training and develop knowledge further, including a nationally accredited Registration Officer qualification.
• Accuracy, neat handwriting, and ability to handle sensitive situations tactfully and professionally.

Responsibilities

• Register births, deaths, stillbirths, civil partnerships and marriages at Portsmouth Register Office.
• Prepare certificates for the public and manage appointment scheduling for registrations.
• Take notices of marriage and civil partnership and support weekend ceremony coverage.
• Assist with rota-based Saturday overtime (and occasional Sundays/public holidays) as required.

Skills

Front-line customer service

Public speaking

Attention to detail

Empathy

Job description

Deputy Registrar

Salary: Band: 5, £27,346 - £29,170 per annum (£10,938 - £11,668 for 14.8 hours), plus contractual overtime

1 x 14.8 hours per week - - working hours/days to be discussed at interview although one of those days would need to be a Friday. Plus 32 hours per annum contractual overtime (worked on Saturdays)

We are looking for a confident, positive and energetic Deputy Registrar to join our team. The successful candidate will have strong organisational, communication and IT skills and thrive on assisting members of the public at key moments in their lives.

Your New Role

Working in the Portsmouth Register Office you will be registering births, deaths, stillbirths, civil partnerships, and marriages.

You will be responsible for preparing certificates for members of the public and making appointments for people to come to the office to register births, deaths, stillbirths and to give notice of marriages and civil partnerships. The role also involves the duty of taking notices of marriage and civil partnership.

There is currently a requirement to work 32 hours per year as contractual overtime to cover Saturday ceremonies booked to take place at Portsmouth Register Office and licenced venues across the city. These hours are worked on a rota basis, working one in three Saturday's during each month. During the months of April to September this is likely to increase to two in four Saturdays. These hours are in addition to the set 14.8 hours worked between Monday and Friday. Contractual overtime is reviewed annually and may fluctuate from one year to another.

There will also be occasional additional weekend work on Sundays and public holidays. These are allocated on a voluntary basis and not included in the 32 hours contractual overtime requirement. Payment is offered in return for working on Sundays and public holidays.

No experience of Registration is required. Full training will be given. There will be the opportunity to develop your knowledge further by undertaking a nationally accredited qualification for Registration Officers.

Who is the person summary:

You will have experience of working in a front-line customer service role and of public speaking or giving presentations to large groups of people. As well as excellent accuracy, an attention to detail and neat handwriting, you will be patient and empathetic with the ability to handle sensitive situations tactfully and professionally. You will also have the ability to understand and apply complex legislation and be able to work on your own as there will be times when you are working with limited supervision.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

We are not able to offer sponsorship for this position.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.