Support Officers - Registration

Hertfordshire County Council; Hatfield Woodhouse; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

Hertfordshire County Council in Hatfield is seeking two Support Officers to join the Registration and Citizenship Service Central Services Team. You will handle calls and emails, advise on life events, and book appointments for marriages, civil partnerships, births and deaths, ensuring accurate records and compliant guidance.

The role includes dealing with high volumes, supporting the public with clear information, and working with the registrars across eight offices.

Qualifikationen

• High level of literacy and accurate written communication.
• Attention to detail in handling records and bookings.
• Proficiency with Microsoft Office and general IT skills.
• Clear, effective communication with a wide range of people.
• Excellent telephone manner when dealing with the public.

Aufgaben

• Take calls and emails from the public and advise and book appointments for marriages, civil partnerships, births and deaths.
• Explain clearly and concisely complex registration rules, regulations and legislation to the public.
• Handle high-volume enquiries and maintain accurate records in the system.
• Work as part of the central services team to support registration services across Hertfordshire.

Kenntnisse

Literacy

Attention to detail

IT competence

MS Office

Communication

Telephone manner

Tools

Microsoft Office

Jobbeschreibung

Job Introduction

Job Title: Support Officer x 2

Starting Salary: £26,016 opportunity to progress to ££27,274 per annum (pro rata for part time)

Hours:37 Hours Permanent

22.5 Hours Fixed Term - 12 months - (Wednesday, Thursday and Friday)

Location: Hatfield. Office Based - no Hybrid

Contract Type: Permanent and Fixed Term

Directorate: Resources

About The Team

We are looking for a new member of the Registration and Citizenship Service Central Services Team. The registration and Citizenship Service is responsible for the registration of all Births, Marriages, Civil Partnerships and Deaths occurring within Hertfordshire.

The central services team performs administrative functions to facilitate the registration of life events such as advising the public and booking appointments and then production of certification after the registration has taken place.

The team has two senior support officers and a Team Leader and is overseen by a Registration Service Manager.

This role will be based centrally and works in partnership with the registrars in the eight register offices around the county.

About The Role

Central Services are responsible for the production of certificates for all marriages, births and deaths from our certificate archive in the Old Courthouse, Hatfield which houses the records of all birth, marriage and deaths which took place in Hertfordshire since 1837. Last financial year we issued 14,957 certificates of life events.

The Central services team take calls and emails from the public and will advise and make bookings for people looking to get married, enter a civil partnership, or register a birth or death.

The team can take 72,000 telephone calls and deal with 50,000 email enquiries per annum for the Registration Service. You will be required to explain clearly and concisely complex rules, regulations and legislative requirements to members of the public.

About You

Essential:

• High level of literacy
• Attention to detail
• IT competence - Experience of using Microsoft Office is essential
• Ability to communicate effectively with a wide range of people
• Excellent telephone manner

Desirable:

• Administration experience
• Experience working within civil registration or comparable service
• Experience using photoshop or equivalent software

This is a growing team centrally located and essential to the running of the registration and citizenship service.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation.

We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles: Business support services

To hear more about this opportunity please contact [e-mail] for an informal discussion about the role.

Interview Date: w/c 23rd November 2026 to be confirmed

Secondment

This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.