Registrar - Eastbourne

East Sussex County Council; Eastbourne; On-site; GBP 24,000 - 29,000; Full time

Job summary

East Sussex County Council in Eastbourne is recruiting a Registrar to deliver essential public services through customer care, accurate data management and professional administration. You will meet customers in person, by phone and online, gathering information, maintaining legal records, processing documentation and using specialist systems to ensure high accuracy and compliance.

Working in a busy team, you’ll balance priorities, solve problems, respond to enquiries and contribute to service

Qualifications

• Strong customer service ethos with experience serving a wide range of customers.
• Developed ICT skills with accurate input, checking and maintenance of computer records.
• Ability to communicate clearly with customers, colleagues and stakeholders in writing and verbally.
• Organised with ability to balance priorities and meet deadlines in a busy environment.

Responsibilities

• Meet customers face-to-face, by telephone and online to gather information.
• Maintain legal records, process documentation and use specialist systems.
• Ensure high levels of accuracy and compliance in data management.
• Contribute to continuous service improvements while delivering a professional experience.

Skills

Customer service

ICT skills

Data entry

Attention to detail

Tools

Specialist systems

Job description

Job Description

Do you enjoy helping people, managing information accurately and working with systems and processes that really matter? Then join East Sussex Registration, where your customer service, attention to detail and ICT skills will help deliver vital services that residents rely on every day.

Job Description

Do you enjoy helping people, managing information accurately and working with systems and processes that really matter? Then join East Sussex Registration, where your customer service, attention to detail and ICT skills will help deliver vital services that residents rely on every day.

As a Registrar, you will provide an essential public service through customer care, accurate data management and professional administration. You'll meet customers face-to-face, by telephone and online, gathering information, maintaining legal records, processing documentation and using specialist systems to ensure high levels of accuracy and compliance.

Working in a busy team environment, you'll balance competing priorities, solve problems, respond to enquiries and contribute to continuous service improvements while delivering a professional and efficient experience for every customer.

One permanent full-time position (37 hours per week) is available and based at Eastbourne Register Office. This is a fully office-based, customer-facing role and is not suitable for home working. As part of a countywide Registration Service, you may be required to work from any of our registration offices across East Sussex to meet service needs.

We Are Looking For Candidates Who

• Have a strong customer service ethos and experience of delivering service to a wide range of customers.
• Have developed ICT skills, including ability of accurately inputting, checking and maintaining computer-based records and data.
• Can communicate confidently and professionally with customers, colleagues and stakeholders, both verbally and in writing.
• Are organised, able to manage competing priorities and meet deadlines in a busy environment.
• Have attention to detail, with the ability to analyse information, maintain accurate records and follow procedures consistently.

We warmly welcome applications from all sections of the community. We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

Interviews will take place in person at Eastbourne Register Office. Interviews will be taking place on Tuesday 29 September 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This role offers the opportunity to develop specialist expertise in legal registration processes while working in a modern, technology-enabled service. You'll gain experience using specialist systems, managing statutory records, interpreting legislation and delivering high-quality customer service within a supportive team environment. You'll also have opportunities to contribute to service improvements and develop valuable administrative, analytical and process management skills.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Karen Barr, Life Events Team Leader at [e-mail] to request a MS teams call or phone call.

Choose East Sussex!

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.