Senior Registration Officer

Gloucestershire County Council; Cheltenham; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Flexible working

LGPS

EAP (Employee Assistance Programme)

Cycle to Work

Career development

Job summary

Gloucestershire County Council is seeking a Senior Registration Officer to join the Cheltenham Registration Service. You will lead a small team and hold a statutory officer position on behalf of the Registrar General and the County Council, ensuring accurate registrations of births, deaths, marriages and civil partnerships while complying with legislation and local policies.

Based mainly in the office with some home working, you will develop staff, monitor quality, manage stock and help review

Qualifications

• Experience managing people in frontline environments.
• Ability to lead, train, and mentor staff.
• Experience interpreting complex legal information clearly.
• Strong attention to detail and organisational skills.
• Excellent verbal and written communication.

Responsibilities

• Direct line management of seven Registration Officers.
• Manage staff development, quality assurance, and policy.
• Ensure accurate registration of births, deaths, marriages and civil partnerships.
• Maintain compliance with legislation and local policies.
• Provide out-of-hours support as required.

Skills

People management

Customer service

Staff training

Communication skills

Interpersonal skills

Job description

This is a Gloucestershire County Council job.

• Job Location: Cheltenham Registration Service & H.O
• Job Title: Senior Registration Officer
• Job Location: Cheltenham Registration Service & H.O
• Salary: £38,510-£42,123 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 28/09/2026
• Job Requisition Number: 14885
• This post is not open to job share

About The Role

We are looking for an experienced manager to join our Registration Service team as a Senior Registration Officer. This is a key management role where you will also hold a statutory officer position on behalf of the Registrar General and the County Council. You will ensure the accurate and professional registration of births, deaths, marriages and civil partnerships while maintaining compliance with legislation and local policies. You will work closely with three other Senior Registration Officers and will directly line manage a team of approximately seven Registration Officers. Working as part of the management team, you will have responsibility for staff development, training, quality assurance, stock control, policy, and the review and development of policies and procedures. This is a rewarding opportunity to make a genuine difference within a service that supports people through some of the most important moments of their lives. You will join a supportive and dedicated team that is committed to delivering excellent customer service and driving continuous improvement. Due to the front facing customer nature of the role within the service it is mainly office based with some limited home working dependent on service requirements.

About You

You will have experience in managing people and teams particularly those in a pressurised, frontline environment providing excellent customer service. You will have the ability to deal confidently and sensitively with customers experiencing a wide range of emotional circumstances and you will be skilled in managing customer feedback. The ability to lead and support staff through change is essential. Experience within a legal, medical, compliance, proofreading, or similarly detail-focused environment would be advantageous. We are particularly interested in candidates with experience of training, mentoring, coaching, or delivering presentations to groups. You will possess exceptional attention to detail, strong organisational skills, and excellent verbal and written communication abilities. The role requires someone who can interpret and explain complex legal or technical information clearly and confidently to colleagues, customers, and stakeholders. Above all, you will lead by example, demonstrating the Council's values and behaviours. You will be able to demonstrate resilience, flexibility, professionalism, and self-motivation in a fast-paced working environment.

Special Conditions

• The role will be based at Cheltenham Register Office. However, the Registration Service operates across Gloucestershire and occasionally requires support outside normal working hours. The successful candidate will therefore be expected to provide out-of-hours support, including evenings, weekends, and Bank Holidays, when required to meet service needs.
• The role also participates in a shared early morning telephone rota to help coordinate service cover in the event of staff absences.

A full current UK driving licence is essential, as regular travel to Registration Offices and Approved Premises throughout Gloucestershire will be required

About Us

Joining us could mean access to these great benefits:

• Flexible and some agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 5 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

Additional Information

Job Profile-Senior Registration Officer

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.