Deputy Registration Service Manager - Registrars

Torfaen County Borough Council; Pontypool; On-site; GBP 37,000 - 40,000; Full time

Job summary

Torfaen County Borough Council in Wales is seeking a Deputy Registration Service Manager and Principal Statutory Post Holder to lead the registration team, record births and deaths within statutory timelines, and officiate ceremonies across the borough.

The role requires extensive operational registration knowledge, robust data protection and cash-handling skills, and the ability to lead staff through change, with flexible weekend work and a 24-hour on-call service.

Qualifications

• Extensive operational knowledge of registration processes.
• Strong data protection and cash-handling skills.
• Experience leading a team and managing change.

Responsibilities

• Lead the registration team and coordinate rotas.
• Provide high-level support to the Registration Service Manager and maintain statutory service continuity.

Skills

Operational registration knowledge

Data protection

Cash-handling

Staff leadership

Customer focus

Job description

Job details

Salary Grade 7 | £36,581 - £40,444
Contractual hours 37
Basis Full Time
Package Permanent
Job category/type Resources
Date posted 07/09/2026
Job reference REQ006548

Job description

We are looking for a highly organised, capable and motivated individual to join our team as Deputy Registration Service Manager and Principal Statutory Post Holder. In this key role, you will provide high-level support to the Registration Service Manager, supervise the daily operations of the registration team, coordinate rotas, and provide technical guidance to maintain statutory service continuity.

As a Principal Statutory Post Holder, you will carry personal legal responsibility and accountability for all registration actions taken under your authority. You will record births, deaths, and stillbirths within statutory timescales, manage corrections, re-registrations, and space 17 amendments, and officiate statutory ceremonies (marriages, civil partnerships, and citizenship ceremonies) across the borough.

The successful candidate must possess extensive operational registration knowledge, robust data protection and cash-handling skills, and the ability to lead and support staff through change. You will have excellent customer focus, the ability to remain calm and discreet when handling highly sensitive and distressing situations, and a willingness to participate in a flexible weekend rota and a 24-hour emergency on-call service.

For an informal discussion regarding this vacancy please contact: Chantell Hatherall Tel: [phone] , email: [e-mail]

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

How to find us

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB