Deputy Registrar and Administration Assistant

Reading Borough Council; Reading; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Generous holiday entitlement

Flexible working opportunities

Life Assurance - three times annual

On-site nursery (Kennet Day nursery)

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a part-time Deputy Registrar and Administration Assistant to support the Registration Service in Reading. You will assist with registering births, deaths and marriages, handling public inquiries, and processing certificates with accuracy and care.

The role requires strong organisational skills, attention to detail, and a professional manner when dealing with diverse customers. Some weekend work and travel within the borough may be required.

Qualifications

• Experience dealing with the public in person, by email or telephone.

Responsibilities

• Register births, deaths and marriages accurately.
• Issue certificates and manage payments.
• Provide high-quality customer service to diverse customers.

Skills

Public interaction

Attention to detail

IT skills

Education

Level 3 education

Job description

Deputy Registrar and Administration Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary 23,256 - £27,848 per year

Contractual hours 29.6

Basis Part time

Region Permanent / Part-Time

Job category/type Administration / Clerical, Bereavement Services

The primary base for this role will be the Civic Offices, but we also provide services at the Reading Museum and Town Hall and from the Archives, based at the Crematorium office in Caversham. Please note that this position does not offer remote or home working options at this time.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

Reading Registration Service registers around 5,000 births, 2,500 deaths and 400 marriages every year and no two days are ever the same. We work closely with, and are governed by, the General Register Office, part of HM Passport Office, to deliver the service from the Civic Offices. You will be responsible for the timely registration of births, still-births, deaths and marriages within the Borough of Reading and will meet daily with the public to gain the information required by law. As a Deputy Registrar you will deputise for the Principal Officers registering births, still-births and deaths, issuing and accounting for secure certificate stock, issuing burial and cremation documents and taking payments. We are a busy office so you will need to be highly organised, good at prioritising and have excellent attention to detail whilst delivering a first-class customer experience.

You will report into the Operations Manager, who may assign other duties such as taking notices of marriage and civil partnership, registering marriages, copy certificate production and other general administrative tasks. You can therefore expect to enjoy a varied workload alongside the opportunity to develop your registration career. The Service is serious about investing in its staff and is currently supporting a candidate through the National Accredited Programme for Registrars.

About you

You will be experienced in dealing with the public both face-to-face, by email and over the telephone. You will have experience of working with a variety of stakeholder organisations and can demonstrate a confident, polite, and professional manner. Previous experience of registration would be an advantage, but full training will be provided for the right candidate.

Due to the important, legal nature of the role, attention to detail and a high level of accuracy are essential requirements. In addition, good listening and communication skills that demonstrate an ability to deal effectively and compassionately with people from diverse backgrounds is also a key requirement.

You will be a good team player, who can demonstrate a high level of personal accountability, together with a flexible and positive approach. The following will also help you hit the ground running:

• You will have strong IT and organisational skills and the ability to prioritise work in a busy office environment.
• We expect to see a good general standard of education, preferably at level 3 or equivalent.
• You must be of smart appearance, appropriate for meeting with the public and attendance at all ceremonies
• The ability to travel throughout the Borough is essential so you must have your own transport and, if applicable, motor insurance must include business use.

Some weekend work is necessary, including attendance at marriages / civil partnerships at other approved premises. This is rota based.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
• A wide range of flexible working opportunities
• Modern working environment at the Civic Offices in the heart of Reading
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing date: Friday 2nd October 2026
Interview Date: To be confirmed Interview Process: Short handwritten test followed by a competency based interview