Registered Veterinary Nurse – Reception & Client Experience

Animal Trust (UK); Failsworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Six weeks holiday

CPD funded

Pension scheme

RCVS/VDS fees paid

Counselling support

E-Car scheme

Cycle to work

Store discounts

Staff discount

Refer-a-Friend bonus

Job summary

Animal Trust (UK) seeks a Registered Veterinary Nurse for a non-clinical, client-facing Reception role at Failsworth Clinic. You will bridge client services and clinical teams, coordinate diaries, and support pharmacy processes to ensure a smooth client journey.

This 40-hour week role is non-clinical and ideal for RVNs with 2+ years' experience looking to apply nursing expertise in client care and patient support while supervising the client services team.

Qualifications

• RVN qualified with a minimum of two years’ experience.
• Confident communicator with excellent organisational skills.
• A calm, compassionate problem-solver.
• Enjoy working closely with clients and supporting clinical teams.
• Passionate about delivering outstanding client experiences.

Responsibilities

• Assess, prioritise, and direct patients to the right team.
• Optimise appointment booking across multiple workstreams.
• Manage incoming chat queries with timely guidance.
• Provide friendly, professional phone support to owners.
• Assist with repeat prescription requests and dispensing.
• Maintain stock control and safety of the pharmacy area.
• Complete non-clinical tasks related to patient journeys.
• Address client queries to prevent escalation.
• Line management and leadership support of the client services team.
• Reception duties across face-to-face, digital, and telephone channels.

Skills

RVN communicator

Client communication

Organisational skills

Problem-solving

Team collaboration

Education

RVN qualification

Job description

Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.

We’re looking for a Reception Veterinary Nurse to join our team at Failsworth Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe, effective pharmacy processes.

This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

What You’ll Be Doing

• Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.

Diary Coordination

• Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.

Client Communication

• Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.

Call Handling

• Provide friendly, professional, and confident support to owners contacting the clinic by phone.

Pharmacy Support

• Assist with repeat prescription requests and medication dispensing.
• Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.

Administrative Support

• Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.

Client Concerns Management

• Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.

Line Management

• Line management and leadership support of the client services team as your clinic continues to grow.

Reception duties

• As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face-face as well as via digital and telephone communication channels.

WhatWe’reLooking For

• RVN qualified with a minimum of two years’ experience
• Confident communicator with excellent organisational skills
• A calm, compassionate problem-solver
• Someone who enjoys working closely with clients and supporting clinical teams
• Passionate about delivering outstanding client experiences

Benefits:

• 6 weeks holiday, including bank holidays
• CPD funded
• 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
• Enhanced maternity and paternity package
• Contributory pension scheme
• RCVS and VDS fees paid
• Access to counselling support including mental health, financial and life counselling after 12 months of service
• Store discounts through Vivup
• Staff discount
• E-Car Scheme
• Cycle to work scheme
• Refer-a-Friend bonus

Role Details

• 40 hours per week, worked over 4 days
• Working hours between 07:45and 19:00
• Non-clinical role – ideal for nurses transitioning away from clinical practice
• 1 in 4 weekends with TOIL

Ifyou’reready for a rewarding role that uses your nursingexpertisein a new and meaningful way—while making every client visit a great one—we’dlove to hear from you.