Registered Veterinary Nurse - Front of House Role

Vets for Pets; Romford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous CPD allowance

RCVS & VDS memberships paid for

5.6 weeks holiday

Contributory pension scheme

Employee discounts (Pets at Home, TheG

Job summary

Vets for Pets Romford is looking for two Front of House Nurses to join our team. This role combines nursing, triage, client communication and reception support, placing you at the centre of practice life.

You will support both nursing and reception activities, including triage, client queries, care-plan discussions and medication handling, while helping ensure a smooth client journey from appointment to payment.

Qualifications

• Experienced RVN with strong triage and client communication skills.
• Comfortable discussing care plans and providing clinical guidance to clients.

Responsibilities

• Provide clinical support and guidance to reception team.
• Assist with triage, client queries, and care plan discussions.
• Manage repeat prescriptions and medications for vets.
• Coordinate ashes collections and arrange nursing team appointments.
• Support evening reception and telephone enquiries.

Skills

RVN experience

Client communication

Triage

Reception coordination

Education

Registered Veterinary Nurse (RVN)

Job description

Are you an experienced, confident and approachable RVN who enjoys combining clinical nursing with client care?

Vets for Pets Romford is looking for two Front of House Nurses to join our team. This is a varied role combining nursing, triage, client communication and reception support, ideal for an RVN who enjoys being at the centre of practice life.

The Role

This is a Full Time role including early shifts of 9:00am-5:30pm and a late shifts of 12:00pm-8:30pm. The late shift will include nurse appointments between 12:00pm and 5:00pm, followed by front-of-house and reception support from 5:00pm-8:30pm.

You will provide clinical support and guidance to our reception team, helping with triage, client queries, initial complaint handling and care plan discussions. You will also help promote appropriate care plans and ensure clients understand the treatment and options available for their pets.

The role includes managing repeat prescriptions, POMs, flea and worming treatments, preparing medications for vets and going through medication instructions with owners. This will also help ensure medications are collected and paid for correctly.

You will help manage the waiting room and provide clinical support to reception, including assisting with telephone calls and client enquiries during the evening. There will also be responsibility for coordinating ashes collections and appointments with the nursing team, as well as weekly checks of deceased patients to ensure caskets have been selected and payments have been made.

About You

We are looking for an RVN who is friendly, organised and confident communicating with clients and colleagues. You should be comfortable with triage, discussing care plans and providing clinical guidance, while also being happy to support the wider reception team.

This is a great opportunity for a nurse who enjoys variety and wants to play an important role in delivering an excellent patient and client experience.

Benefits

By joining us, we offer an excellent package and benefits that includes:

• Competitive salary
• Generous CPD allowance to support your professional growth
• Memberships (RCVS, VDS) paid for
• 5.6 weeks holiday
• Contributory pension scheme
• Exclusive company discounts and rewards - including 20% off at Pets at Home, The Groom Room, and The Vet Group.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!