Registered Veterinary Nurse

Vets for Pets; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous CPD allowance

RCVS/VDS memberships paid

Contributory pension

Staff discounts

Job summary

Vets for Pets Romford is seeking an experienced RVN to join our team as a Front of House Nurse. This role blends nursing duties, triage, client communication and reception support, with shifts from 9:00 to 17:30 or 12:00 to 20:30, including nurse appointments and evening front-of-house tasks.

You will support the reception team, assist with medications, repeat prescriptions, client education, and ensure patients and clients understand treatments.

Qualifications

• RVN with confident client communication and triage skills.
• Ability to support reception team and guidance on care plans.

Responsibilities

• Provide clinical support and triage for client queries.
• Explain treatment options and care plans to clients.
• Manage repeat prescriptions and medications with vets.
• Support reception with evening nurse appointments and client enquiries.
• Coordinate ashes collections and ensure payments are processed.

Skills

RVN

Client communication

Triage

Reception support

Education

RVN qualification

Job description

Are you an experienced, confident and approachable RVN who enjoys combining clinical nursing with client care?

Vets for Pets Romford is looking for two Front of House Nurses to join our team. This is a varied role combining nursing, triage, client communication and reception support, ideal for an RVN who enjoys being at the centre of practice life.

The Role

This is a Full Time role including early shifts of 9:00am–5:30pm and a late shifts of 12:00pm–8:30pm. The late shift will include nurse appointments between 12:00pm and 5:00pm, followed by front-of-house and reception support from 5:00pm–8:30pm.

You will provide clinical support and guidance to our reception team, helping with triage, client queries, initial complaint handling and care plan discussions. You will also help promote appropriate care plans and ensure clients understand the treatment and options available for their pets.

The role includes managing repeat prescriptions, POMs, flea and worming treatments, preparing medications for vets and going through medication instructions with owners. This will also help ensure medications are collected and paid for correctly.

You will help manage the waiting room and provide clinical support to reception, including assisting with telephone calls and client enquiries during the evening. There will also be responsibility for coordinating ashes collections and appointments with the nursing team, as well as weekly checks of deceased patients to ensure caskets have been selected and payments have been made.

About You

We are looking for an RVN who is friendly, organised and confident communicating with clients and colleagues. You should be comfortable with triage, discussing care plans and providing clinical guidance, while also being happy to support the wider reception team.

This is a great opportunity for a nurse who enjoys variety and wants to play an important role in delivering an excellent patient and client experience.

By joining us, we offer an excellent package and benefits that includes:

• Generous CPD allowance to support your professional growth
• Memberships (RCVS, VDS) paid for
• Contributory pension scheme
• Exclusive company discounts and rewards - including 20% off at Pets at Home, The Groom Room, and The Vet Group.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!