Registered Service Manager

Real Life Options Group; West Midlands; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Mileage 35p per mile

Job summary

Affinity Home care in Shrewsbury is seeking a Registered Service Manager to lead our Home Care service. You will ensure delivery of person-centred care, maintain regulatory compliance, and support the development of a capable care team.

Key responsibilities include overseeing daily operations, driving quality assurance, staff supervision, and building strong relationships with clients and stakeholders. A full UK driving licence is required and a comprehensive benefits package is offered.

Qualifications

• NVQ Level 5 in Care and Management.
• Minimum 2 years' management or supervisory experience within a Care at Home setting.
• Strong leadership, communication, and organisational skills.
• Experience in quality assurance, staff supervision, and person-centred care.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Oversee the day-to-day management of the service.
• Ensure compliance with Care Quality Commission, and statutory requirements.
• Lead, support, and develop care and office staff.
• Monitor service quality through audits, reviews, and continuous improvement initiatives.
• Build positive relationships with service users, families, local authorities, and other stakeholders.
• Support business growth and service development opportunities.

Skills

Leadership

Communication

Organisational skills

Staff supervision

Quality assurance

Person-centred care

Driving licence

Education

NVQ Level 5 in Care and Management

Job description

Registered Service Manager - Affinity Home Care

Location: Affinity Home care, Shrewsbury

Job Type: Full-Time, Permanent

Salary: £35,000 per year

About the Role

We are looking for an experienced and motivated Registered Service Manager to lead our Home Care service. You will be responsible for ensuring the delivery of high-quality, person-centred care, maintaining regulatory compliance, and supporting the development of a dedicated care team.

Key Responsibilities

• Oversee the day-to-day management of the service.
• Ensure compliance with Care Quality Commission, and statutory requirements.
• Lead, support, and develop care and office staff.
• Monitor service quality through audits, reviews, and continuous improvement initiatives.
• Build positive relationships with service users, families, local authorities, and other stakeholders.
• Support business growth and service development opportunities.

About You

Essential Requirements

• NVQ Level 5 in Care and Management.
• Minimum 2 years' management or supervisory experience within a Care at Home setting.
• Strong leadership, communication, and organisational skills.
• Experience in quality assurance, staff supervision, and person-centred care.
• Full UK driving licence and access to a vehicle.

What We offer

We value our team members and offer a comprehensive benefits package, including:

• 28 days of paid holiday (including bank holidays, pro-rata)
• Accredited training and ongoing development
• Employer contributory pension scheme
• Mileage paid at 35p per mile (up to 10,000 miles per year)

Additional benefits include:

• Health Cash Plan (available for full and part-time staff)
• £10,000 Life Cover
• Employee Assistance Programme, including medical and counselling support
• Discounts through our Reward Gateway platform
• Cycle to Work Scheme
• Financial wellbeing support
• Refer a Friend bonus scheme
• Staff recognition initiatives
• Access to the Blue Light discount programme

We are an equal opportunities employer. If you have a disability, medical condition, or learning difficulty that may affect your performance during selection, we are happy to make reasonable adjustments. Let us know how we can support you.

Closing date - 3 November 2026