Registered Manager

Empower Digital Limited; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Supportive franchise network

Job summary

Caremark (Mid-Surrey) is looking for an experienced Registered Manager to lead our domiciliary care service covering the Leatherhead / Cranleigh area in Surrey. You will ensure safe, effective, compliant service delivery with a focus on person-centred care and quality outcomes.

The role requires strong CQC knowledge, leadership and the ability to recruit, train and manage a team of carers and office staff, with on-call duties and regular client reviews.

Qualifications

• Proven experience as Registered Manager or Deputy in domiciliary/home care.
• Level 5 Diploma in Leadership for Health and Social Care (or willing to complete).
• Strong knowledge of CQC requirements, safeguarding, MCA.
• Excellent leadership, organisational and communication skills.
• Full UK driving licence and access to a vehicle.
• Caring, professional and resilient approach.

Responsibilities

• Act as CQC Registered Manager ensuring compliance with regulations.
• Lead day-to-day operations including quality assurance, governance, safeguarding and audit.
• Recruit, train, supervise and develop Care Workers and office staff.
• Oversee client assessments, care planning and reviews.
• Match Care Workers to clients by needs, culture, language and location.
• Build relationships with clients, families, local authorities and healthcare professionals.
• Drive service growth, maintain high occupancy and client outcomes.
• Manage complaints, incidents and continuous improvement.
• Participate in on-call arrangements as required.

Skills

Leadership

Communication

CQC knowledge

Safeguarding

Domiciliary care

Driving

Resilience

Deputy/Manager experience

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Manager

Caremark (Mid-Surrey) | Leatherhead / Cranleigh area, Surrey

Lead high-quality home care in Surrey

Caremark (Mid-Surrey) is seeking an experienced and motivated Registered Manager to lead our established domiciliary care service. We provide excellent quality, personalised home care to older people, adults, people with learning or physical disabilities, those living with dementia, and people requiring end-of-life care — enabling them to live independently in their own homes.

We are registered with the Care Quality Commission (CQC), members of the United Kingdom Homecare Association (UKHCA), and our training is accredited by the International Institute of Risk and Safety Management (IIRSM). Consistency of care, person-centred support, and high standards are at the heart of everything we do.

The Role

As Registered Manager you will hold overall responsibility for the safe, effective and compliant delivery of our home care service. Key responsibilities include:

• Acting as the CQC Registered Manager and ensuring full compliance with CQC regulations and Fundamental Standards
• Leading the day-to-day operations of the service, including quality assurance, governance, safeguarding and audit systems
• Recruiting, training, supervising and developing a team of Care Workers and office staff
• Overseeing client assessments, person-centred care planning and regular reviews
• Matching Care Workers to clients based on needs, culture, language and location for consistency of care
• Building strong relationships with clients, families, local authorities, commissioners and healthcare professionals
• Driving service growth, maintaining high occupancy of care hours, and delivering excellent client outcomes
• Managing complaints, incidents and continuous improvement
• Participating in on-call arrangements as required

About You

We are looking for someone who is passionate about high-quality, person-centred care and has:

• Proven experience as a Registered Manager or Deputy Manager in a domiciliary / home care setting
• Level 5 Diploma in Leadership for Health and Social Care (or equivalent / willingness to complete)
• Strong knowledge of CQC requirements, safeguarding, Mental Capacity Act and best practice in community care
• Excellent leadership, organisational and communication skills
• A full UK driving licence and access to a vehicle (essential for local travel)
• A caring, professional and resilient approach

A nursing or clinical background is desirable but not essential.

Why join Caremark (Mid-Surrey)?

• Opportunity to lead a well-regarded local service with a strong reputation for quality
• Supportive franchise network with established systems, training and quality frameworks
• Competitive salary (dependent on experience) + potential bonuses
• Friendly, values-driven team culture focused on making a real difference

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