Registered Care Manager - Branch Leader, Growth & Impact

Helping Hands Homecare, Inc.; Newcastle-under-Lyme; On-site; GBP 43,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus scheme

Diversity & inclusion

Job summary

Helping Hands Homecare, Inc. is seeking a Branch Care Manager to lead care delivery within the Stoke-on-Trent community. You will guide and inspire a team, uphold high quality standards, and ensure safe, personalised support for customers.

You’ll strengthen relationships with healthcare professionals and local authorities while collaborating with internal teams to drive outcomes, budgets, and service improvements across the region.

Qualifications

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with resilience in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services – championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a “right first time” culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

Skills

Leadership

Communication

Commercial awareness

Regulatory compliance

Organisation and planning

Data-driven decision making

Vendor management

Adaptability

Team management

Education

Level 5 Leadership and Management for Care

Job description

Helping Hands Homecare, Inc. is seeking a Branch Care Manager to lead care delivery within the Stoke-on-Trent community. You will guide and inspire a team, uphold high quality standards, and ensure safe, personalised support for customers.

You’ll strengthen relationships with healthcare professionals and local authorities while collaborating with internal teams to drive outcomes, budgets, and service improvements across the region.