Branch Care Manager: Lead Caring Teams & Quality

Helping Hands Homecare, Inc.; Northampton; Sur place; GBP 39 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days’ annual leave (rising to 27)

Blue Light Card discounts

Employee assistance programme

Nationally recognised qualifications

Refer-a-friend bonus scheme

Diversity and inclusion

Résumé du poste

Helping Hands Homecare, Inc. in Northampton is seeking a Branch Care Manager to lead the delivery of exceptional care in the local community. You will guide and inspire teams, drive quality and safety, and ensure personalised support for customers.

You will collaborate with Operations, People, Quality, Finance and Marketing to deliver strong outcomes, manage budgets, and help grow the branch with heart and confidence.

Qualifications

• Experience leading teams, inspiring others, driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• Solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.

Responsabilités

• Lead branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across services, driving a “right first time” culture and responding swiftly to improvements when needed.
• Build strong relationships across the community, including healthcare professionals, local authorities, GPs and partners, to grow the customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

Connaissances

Leadership

Team management

Communication

Budgeting

Data-driven decisions

Relationship building

Regulatory knowledge

Analytical thinking

Problem solving

Formation

Level 5 Leadership & Management for Care

Description du poste

Helping Hands Homecare, Inc. in Northampton is seeking a Branch Care Manager to lead the delivery of exceptional care in the local community. You will guide and inspire teams, drive quality and safety, and ensure personalised support for customers.

You will collaborate with Operations, People, Quality, Finance and Marketing to deliver strong outcomes, manage budgets, and help grow the branch with heart and confidence.