Branch Care Manager - Lead Compassionate Community Care

Helping Hands Home Care; Cannock; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Refer-a-friend bonus scheme

National qualifications support

Job summary

Helping Hands Cannock is seeking a Branch Care Manager to lead community-based care delivery, inspiring teams and upholding the highest quality standards. You’ll guide regulatory compliance and strengthen relationships with healthcare partners while driving growth with heart and confidence.

You’ll manage budgets and KPIs, collaborating with Operations, People, Quality, Finance and Marketing to deliver outstanding outcomes for customers and teams.

Qualifications

• Passion for people, care and community.
• Experience leading teams and driving strong performance.
• Excellent communication and relationship-building skills with internal and external partners.
• Strong commercial awareness with budget, KPI and business-performance experience.
• Solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills with ability to thrive in a fast-moving environment.
• Comfort using data, systems and technology to inform decision-making.
• Experience working with third-party providers, contractors or partners.

Responsibilities

• Lead your branch with warmth and clarity, building a high-performing, values-driven team.
• Ensure every customer receives outstanding care, including regular visits, respite and Live-in services.
• Maintain full regulatory compliance across services and drive a culture of continuous improvement.
• Build strong relationships with healthcare professionals, local authorities, GPs and partners to grow customers and reputation.
• Collaborate with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency and service delivery.
• Support Area Care Manager and leaders by sharing best practices and embedding a culture of excellence.

Skills

People leadership

Communication

Budget management

Regulatory compliance

Education

Level 5 Leadership & Management for Care

Job description

Helping Hands Cannock is seeking a Branch Care Manager to lead community-based care delivery, inspiring teams and upholding the highest quality standards. You’ll guide regulatory compliance and strengthen relationships with healthcare partners while driving growth with heart and confidence.

You’ll manage budgets and KPIs, collaborating with Operations, People, Quality, Finance and Marketing to deliver outstanding outcomes for customers and teams.