Regional Workplace Experience Manager

Iss; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

ISS is a world-leading workplace and facility management company operating across London and globally. We are seeking a confident facilities or workplace professional who will lead workplace teams at key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

The role emphasizes stakeholder management, leadership, and the ability to manage services across multiple sites, with a focus on health, safety, and

Qualifications

• Experience within workplace experience, facilities management, or hospitality environments.
• Strong stakeholder management and relationship-building skills.
• Experience managing services across multiple sites.
• Proven leadership and team management capability.
• Understanding of workplace operations and service delivery.
• IOSH Managing Safety qualification desirable.

Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.
• Manage budgets, suppliers, resources, and cost-saving initiatives.

Skills

Stakeholder management

Leadership / people management

Multi-site operations

Microsoft Office

Workplace operations

Education

IOSH Managing Safety qualification

Tools

Workplace management systems

Job description

Job Description

We are looking for a confident facilities or workplace professional with strong stakeholder management skills and experience operating within corporate environments. Reporting to the Account Director, you will lead workplace teams across key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

Key Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.
• Manage budgets, suppliers, resources, and cost-saving initiatives.

Professional and Personal Competencies/Qualifications

• Experience within workplace experience, facilities management, or hospitality environments.
• Strong stakeholder management and relationship-building skills.
• Experience managing services across multiple sites.
• Proven leadership and team management capability.
• Understanding of workplace operations and service delivery.
• IOSH Managing Safety qualification desirable.
• Proficiency in Microsoft Office and workplace management systems.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.