Regional Traffic Management Lead – Multi-Depot Ops

Lanes Group

Kidlington

Presencial

GBP 90.000 - 120.000

Jornada completa

Hace 8 días
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Descripción de la vacante

Sapphire Utility Solutions, a Lanes Group Company, is seeking a Regional Operations Manager based in Reading, with travel to Kidlington. You will lead multiple TM depots, manage depot managers and large teams, and drive profitable delivery across a fast-moving, reactive and planned traffic management environment.

You will work with regional and national clients, ensuring SLAs and KPIs are met while upholding the company values and a right-first-time culture.

Formación

  • Must hold a full UK driving licence.
  • Experience leading and supervising a team – operational managerial experience.
  • NRSWA accreditation.
  • LANTRA 12ABCD qualification.
  • Knowledge of permit schemes.

Responsabilidades

  • Delivery of budget for the South depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base.
  • Ensure smooth, effective, proactive delivery across the depot network, maintaining consistency and quality in all service streams.
  • Lead by example and instill the core values of the business.
  • Ensure that customer needs are at the heart of all depot and team decisions.
  • Manage cost-effective delivery of service while maintaining high quality for clients.
  • Ensure client SLAs and KPIs are exceeded.
  • Be the go-to person on operational issues regionally and mentor peers.
  • Motivate and develop each team to deliver a right-first-time, exceptional customer service.

Conocimientos

Team leadership
Operational management
Stakeholder management
Self-management

Descripción del empleo

Sapphire Utility Solutions, a Lanes Group Company, is seeking a Regional Operations Manager based in Reading, with travel to Kidlington. You will lead multiple TM depots, manage depot managers and large teams, and drive profitable delivery across a fast-moving, reactive and planned traffic management environment.

You will work with regional and national clients, ensuring SLAs and KPIs are met while upholding the company values and a right-first-time culture.

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