Regional Operations Manager - Traffic Management

Lanes Group; Kidlington; On-site; GBP 90,000 - 120,000; Full time

Job summary

Sapphire Utility Solutions, a Lanes Group Company, is seeking a Regional Operations Manager based in Reading, with travel to Kidlington. You will lead multiple TM depots, manage depot managers and large teams, and drive profitable delivery across a fast-moving, reactive and planned traffic management environment.

You will work with regional and national clients, ensuring SLAs and KPIs are met while upholding the company values and a right-first-time culture.

Qualifications

• Must hold a full UK driving licence.
• Experience leading and supervising a team – operational managerial experience.
• NRSWA accreditation.
• LANTRA 12ABCD qualification.
• Knowledge of permit schemes.

Responsibilities

• Delivery of budget for the South depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base.
• Ensure smooth, effective, proactive delivery across the depot network, maintaining consistency and quality in all service streams.
• Lead by example and instill the core values of the business.
• Ensure that customer needs are at the heart of all depot and team decisions.
• Manage cost-effective delivery of service while maintaining high quality for clients.
• Ensure client SLAs and KPIs are exceeded.
• Be the go-to person on operational issues regionally and mentor peers.
• Motivate and develop each team to deliver a right-first-time, exceptional customer service.

Skills

Team leadership

Operational management

Stakeholder management

Self-management

Job description

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
Sapphire Traffic Management Solutions have depots across the UK. Our fleet cover high and low speed solutions supported by the in house CAD, Planning and Streetworks Team to ensure compliance and accuracy.
The Team utilise the latest technology to minimise disruption to allow works to be undertaken safely while keeping the road network moving.

Purpose of the role

Based in Reading, the Regional Operations Manager will be responsible for multiple TM Depots locations, each with a depot manager, and a large workforce.

This dynamic operational management role comes with a significant amount of responsibility. Heading up delivery across a multi-depot network, you will be expected to ensure profitable delivery of sales lines across a fast-moving reactive and planned environment.

You will be working with regional and national clients across all commercial and industrial sectors and delivering service that meets a variety of SLAs and KPIs.

You will ensure the consistency and quality of delivery that maintains the company's reputation.

Location

Reading and Kidlington (travel between the two sites)

Hours

50 hours per week (Monday to Friday, 7am-5pm)

Key Responsibilities

• Delivery of budget for the South depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base.
• To ensure the smooth, effective, and proactive delivery of service across the depot network, maintaining consistency and quality in all service streams within the core business sector.
• To lead by example and instill the core values of the business.
• Ensuring that ‘what matters to the customer’ is at the heart of everything your depots and your teams do.
• Managing the cost-effective delivery of service while achieving the high quality of service Lanes customers have come to expect.
• Ensuring that client SLAs and KPIs aligned with their company philosophies are exceeded.
• Be a ‘go to’ person on a day-to-day basis about all operational issues in your region and a role model for peers both inside and outside Lanes.
• Motivate and develop each team to be accountable for a right first-time approach and to deliver exceptional customer service.

Key Requirements

Skill and Experience

• You must have a full UK driving licence
• Confident in systems and functions
• Experience of leading and supervising a team - Operational Managerial experience required
• To hold NRSWA accreditation
• LANTRA 12ABCD
• Knowledge of permit schemes
• You will be an enthusiastic and committed individual with an ability to self-manage.
• You will be able to quickly integrate yourself, and work to a very high standard, within an established team. Your exceptional operational and commercial skills will be key to your success in this role.
• You will have worked in a reactive service industry and will have traffic management experience. You will also have excellent leadership, coaching and motivational skills to inspire individuals and teams to deliver a profitable outturn.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading:Acts as a role model, shaping the learning agenda and influencing change.
• Agile:Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing:Supports the development of others through coaching and structured development plans.
• Engaging:Inspires and motivates learners, builds trust and credibility
• Safe & Secure:Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.