Regional Traffic Operations Leader

Harbourne Associates; Reading; On-site; GBP 65,000 - 75,000; Full time

Job summary

Harbourne Associates is seeking an experienced Regional Operations Manager – Traffic Management to oversee 24/7 depot operations across Reading and surrounding areas. You will drive profitability, safety, and service quality while leading multiple teams and ensuring client SLAs and KPIs are met.

The role demands a strong background in traffic management or reactive service environments, with a proven track record of delivering cost-effective, high-quality services in a fast-paced setting.

Qualifications

• Previous experience in an Operational Management role.
• Proven experience leading and supervising large teams.
• Strong experience within Traffic Management or a similar reactive service environment.
• NRSWA accreditation.
• Good knowledge of permit schemes.
• Full UK driving licence.
• Confident using operational systems and technology.
• Strong commercial and financial awareness.
• Excellent leadership, coaching and motivational skills.
• Ability to manage multiple priorities in a fast-paced, reactive environment.
• Self-motivated with the ability to work independently and make effective decisions.
• Strong communication and stakeholder management skills.

Responsibilities

• Take overall responsibility for the delivery of budget.
• Lead a high-volume, 24/7 reactive and planned Traffic Management operation across a diverse client base.
• Ensure smooth, effective and proactive service delivery across the depot network.
• Drive consistency, quality and operational excellence across all service streams.
• Lead by example, embedding the company's values and creating a strong performance culture.
• Ensure customer requirements remain at the heart of operational decision-making.
• Manage the cost-effective delivery of services while maintaining exceptional standards of quality.
• Ensure SLAs and KPIs are consistently achieved and exceeded.
• Act as the key operational point of contact for day-to-day issues across the region.
• Work closely with Depot Managers to drive accountability, productivity and profitability.
• Motivate, coach and develop teams to adopt a right-first-time approach.
• Identify opportunities to improve operational efficiency, customer service and commercial performance.
• Ensure teams deliver a safe, compliant and professional service.
• Build strong relationships with clients, colleagues and key stakeholders across the business.

Skills

Operational Management

Traffic Management

Leadership

Budget & Commercial Awareness

Stakeholder Management

Multi-site Leadership

Education

NRSWA accreditation

Full UK driving licence

Job description

Harbourne Associates is seeking an experienced Regional Operations Manager – Traffic Management to oversee 24/7 depot operations across Reading and surrounding areas. You will drive profitability, safety, and service quality while leading multiple teams and ensuring client SLAs and KPIs are met.

The role demands a strong background in traffic management or reactive service environments, with a proven track record of delivering cost-effective, high-quality services in a fast-paced setting.