Regional Support Manager

Prime Secure +; Warrington; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading security services provider is seeking a Regional Support Manager in Warrington. The role involves managing area support, recruitment, and ensuring compliance while delivering excellent customer service. The ideal candidate will have supervisory experience in security and a valid SIA license. Join a company committed to growth and employee success with competitive benefits.

Benefits

Cycle to work scheme

Paid volunteer time

Profit sharing

Referral programme

Qualifications

• Minimum 3 years experience in a security supervisory role.
• Valid frontline SIA license required.
• Effective communicator at all levels.

Responsibilities

• Manage Area Support Managers and client liaison.
• Oversee recruitment and payroll processes.
• Ensure compliance and manage KPI's.

Skills

Communication

Customer Service

Leadership

Education

SIA License

Full UK Driver's License

Job description

JOB TITLE: REGIONAL SUPPORT MANAGER

JOB SPECIFICATION

Reports to: Head of Security

Contract: Full-time – 40 hours per week

Shifts: Monday to Friday, subject to business requirements

Based: Warrington

Salary: Up to £35,000 dependant on experience

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our diverse customer base across the UK.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.

As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business.

ABOUT THE ROLE

What you’ll be doing:

• Provide a professional, efficient, and approachable service whilst maintaining a high level of customer service
  
• Recruitment
  
• Salary Control
  
• Key Holding
  
• Manage Area Support Managers (ASM)
  
• Client Liaison.
  

Our Core Values:

• Integrity
  
• Customer Excellence
  
• Plain-Speaking
  
• Agility
  
• Courage & Conviction.
  

WHO YOU ARE

We are looking for a smart, ambitious, Regional Support Manager with a valid frontline SIA license to join our team. Ideally, you will have 3 years minimum experience in a security supervisory post and a Full UK Driver's License. You will be an effective communicator at all levels and have the ability to think on your feet and be responsive to the company’s business needs. If you are ready for the next stage of your career, then Prime Secure could be the place for you.

KEY RESPONSIBILITIES

• Create and Manage Recruitment Adverts & Interviews
  
• Key Holding Responsibilities
  
• Manage the effective recruitment of staff
  
• Arrange Contract Set-Up Visit with Backshift ASM
  
• Review ASM Handover
  
• Prepare ASM Task Sheets
  
• Ensure compliance is maintained around site paperwork (Assignment Instructions, RAMS, site packs in general)
  
• Deal with Payroll queries from Security Officers
  
• Oversee Pay-related Processes and Ensure Accuracy
  
• Manage Team KPI’s
  
• Lead contact for Compliance Department to arrange Vetting & HR paperwork
  
• Lead contact for Monitoring Station/Help Desk with V&C issues
  
• Lead Contact for Site Teams on V&C Deployments
  
• Timesheet Chase Up (a.m)
  
• Compliance and Welfare visits as per KPIs
  
• Wellbeing & Development Visits as per KPIs
  
• Client Service Visits as per KPIs
  
• Take the lead on Invoice Management and Payment of suppliers
  
• Manage supplier service delivery and quality
  
• Manage appropriate shift and rota deployment
  
• Input Site Workbook (Inc Rota)
  
• Oversee management of Security Officer non-compliance.
  

Your performance will be driven by a mindset built on:

• Striving for excellence in all you do
  
• Being adaptable and flexible
  
• Liaising with colleagues to ensure controls and processes are maintained
  
• Being business-minded and commercially aware
  
• Making astute decisions
  
• Courage of your convictions to do the right thing.
  

This job description is not exhaustive and you will be required to take on additional tasks and responsibilities in line with business needs.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

Requirements

Experience:

• Supervising: 3 years (required)
  

Licence/Certification:

• Driving Licence (required)
  
• SIA (required)
  

Work authorisation:

• United Kingdom (required)
  

Work Location: In person

Benefits

Benefits:

• Cycle to work scheme
  
• Paid volunteer time
  
• Profit sharing
  
• Referral programme